Errors, error taxonomies, error prevention, and error management: Laying the groundwork for discussing errors in organizations

Research output: Contributions to collected editions/worksChapterpeer-review

Standard

Errors, error taxonomies, error prevention, and error management: Laying the groundwork for discussing errors in organizations. / Hofmann, David A.; Frese, Michael.
Errors in Organizations. ed. / David A. Hofmann; Michael Frese. New York: Routledge Taylor & Francis Group, 2011. p. 1-43 (SIOP organizational frontiers series).

Research output: Contributions to collected editions/worksChapterpeer-review

Harvard

Hofmann, DA & Frese, M 2011, Errors, error taxonomies, error prevention, and error management: Laying the groundwork for discussing errors in organizations. in DA Hofmann & M Frese (eds), Errors in Organizations. SIOP organizational frontiers series, Routledge Taylor & Francis Group, New York, pp. 1-43. https://doi.org/10.4324/9780203817827

APA

Hofmann, D. A., & Frese, M. (2011). Errors, error taxonomies, error prevention, and error management: Laying the groundwork for discussing errors in organizations. In D. A. Hofmann, & M. Frese (Eds.), Errors in Organizations (pp. 1-43). (SIOP organizational frontiers series). Routledge Taylor & Francis Group. https://doi.org/10.4324/9780203817827

Vancouver

Hofmann DA, Frese M. Errors, error taxonomies, error prevention, and error management: Laying the groundwork for discussing errors in organizations. In Hofmann DA, Frese M, editors, Errors in Organizations. New York: Routledge Taylor & Francis Group. 2011. p. 1-43. (SIOP organizational frontiers series). doi: 10.4324/9780203817827

Bibtex

@inbook{cd080c0cf533431c832b5cbbc34f395d,
title = "Errors, error taxonomies, error prevention, and error management: Laying the groundwork for discussing errors in organizations",
abstract = "Every organization is confronted with errors; these errors can result in either positive (e.g., learning, innovation) or negative (e.g., loss of time, poor-quality products) consequences. On the positive side, errors can lay the foundation for outcomes such as innovation and learning (e.g., Sitkin, 1992). For example, both Edmondson (1996) and van Dyck, Frese, Baer, and Sonnentag (2005) found that a positive and constructive approach to errors is associated with organizational outcomes such as learning and performance. With regard to the negative aspects of errors, the majority of the attention within the organizational sciences has focused on the investigation of highly salient and visible organizational failures (e.g., Challenger, Columbia, Chernobyl; Perrow, 1984; Reason, 1987; Starbuck & Farjoun, 2005; Starbuck & Milliken, 1988a; Vaughan, 1996). These investigations have taught us a great deal about how many seemingly independent decisions, actions, and organizational conditions can become interconnected and create extreme failure. These extreme examples, however, do not really capture the lion{\textquoteright}s share of errors occurring within organizations. Individuals working in organizations make errors every day and every hour and (sometimes) make multiple errors in the span of a minute. Researchers, for example, have estimated that for some computer tasks, up to 50% of work time is spent on error recovery (Hanson, Kraut, & Farber, 1984; Kraut, Hanson, & Farber, 1983; Shneiderman, 1987), and Brodbeck, Zapf, Pr{\"u}mper, and Frese (1993) found that 10% of computer work time is spent handling and recovering from errors. Other computer-based research suggested that individuals average 18 unnecessary cursor movements per hour (Floyd & Pyun, 1987).",
keywords = "Business psychology",
author = "Hofmann, {David A.} and Michael Frese",
year = "2011",
month = jul,
day = "21",
doi = "10.4324/9780203817827",
language = "English",
isbn = "978-0-8058-6291-1",
series = "SIOP organizational frontiers series",
publisher = "Routledge Taylor & Francis Group",
pages = "1--43",
editor = "Hofmann, {David A.} and Michael Frese",
booktitle = "Errors in Organizations",
address = "United Kingdom",

}

RIS

TY - CHAP

T1 - Errors, error taxonomies, error prevention, and error management

T2 - Laying the groundwork for discussing errors in organizations

AU - Hofmann, David A.

AU - Frese, Michael

PY - 2011/7/21

Y1 - 2011/7/21

N2 - Every organization is confronted with errors; these errors can result in either positive (e.g., learning, innovation) or negative (e.g., loss of time, poor-quality products) consequences. On the positive side, errors can lay the foundation for outcomes such as innovation and learning (e.g., Sitkin, 1992). For example, both Edmondson (1996) and van Dyck, Frese, Baer, and Sonnentag (2005) found that a positive and constructive approach to errors is associated with organizational outcomes such as learning and performance. With regard to the negative aspects of errors, the majority of the attention within the organizational sciences has focused on the investigation of highly salient and visible organizational failures (e.g., Challenger, Columbia, Chernobyl; Perrow, 1984; Reason, 1987; Starbuck & Farjoun, 2005; Starbuck & Milliken, 1988a; Vaughan, 1996). These investigations have taught us a great deal about how many seemingly independent decisions, actions, and organizational conditions can become interconnected and create extreme failure. These extreme examples, however, do not really capture the lion’s share of errors occurring within organizations. Individuals working in organizations make errors every day and every hour and (sometimes) make multiple errors in the span of a minute. Researchers, for example, have estimated that for some computer tasks, up to 50% of work time is spent on error recovery (Hanson, Kraut, & Farber, 1984; Kraut, Hanson, & Farber, 1983; Shneiderman, 1987), and Brodbeck, Zapf, Prümper, and Frese (1993) found that 10% of computer work time is spent handling and recovering from errors. Other computer-based research suggested that individuals average 18 unnecessary cursor movements per hour (Floyd & Pyun, 1987).

AB - Every organization is confronted with errors; these errors can result in either positive (e.g., learning, innovation) or negative (e.g., loss of time, poor-quality products) consequences. On the positive side, errors can lay the foundation for outcomes such as innovation and learning (e.g., Sitkin, 1992). For example, both Edmondson (1996) and van Dyck, Frese, Baer, and Sonnentag (2005) found that a positive and constructive approach to errors is associated with organizational outcomes such as learning and performance. With regard to the negative aspects of errors, the majority of the attention within the organizational sciences has focused on the investigation of highly salient and visible organizational failures (e.g., Challenger, Columbia, Chernobyl; Perrow, 1984; Reason, 1987; Starbuck & Farjoun, 2005; Starbuck & Milliken, 1988a; Vaughan, 1996). These investigations have taught us a great deal about how many seemingly independent decisions, actions, and organizational conditions can become interconnected and create extreme failure. These extreme examples, however, do not really capture the lion’s share of errors occurring within organizations. Individuals working in organizations make errors every day and every hour and (sometimes) make multiple errors in the span of a minute. Researchers, for example, have estimated that for some computer tasks, up to 50% of work time is spent on error recovery (Hanson, Kraut, & Farber, 1984; Kraut, Hanson, & Farber, 1983; Shneiderman, 1987), and Brodbeck, Zapf, Prümper, and Frese (1993) found that 10% of computer work time is spent handling and recovering from errors. Other computer-based research suggested that individuals average 18 unnecessary cursor movements per hour (Floyd & Pyun, 1987).

KW - Business psychology

UR - http://www.scopus.com/inward/record.url?scp=82955225795&partnerID=8YFLogxK

U2 - 10.4324/9780203817827

DO - 10.4324/9780203817827

M3 - Chapter

SN - 978-0-8058-6291-1

T3 - SIOP organizational frontiers series

SP - 1

EP - 43

BT - Errors in Organizations

A2 - Hofmann, David A.

A2 - Frese, Michael

PB - Routledge Taylor & Francis Group

CY - New York

ER -