An empirical investigation of experiences and the link between a servicedominant logic mindset, competitive advantage, and performance of nonprofit organizations

Research output: Contributions to collected editions/worksContributions to collected editions/anthologiesResearchpeer-review

Authors

  • Silke Boenigk
  • Bernd Helmig
  • Manfred Bruhn
  • Karsten Hadwich
  • Verena Batt
Twenty-five years have elapsed since Porter (1985) introduced the concept of competitive advantage and the creation of superior business performance into the literature and therewith embossed our thinking of how organizations compete. The most widely accepted definition is that competitive advantage is the ability of a firm to create more economic value for customers than its competitors through differentiation on the one or cost leadership on the other hand. Subsequent developments of this area of research emphasize the importance of social values to achieve competitive advantage. Of course, not only in the for-profit, but also in a nonprofit context, organizations achieve competitive advantage systematically (Porter/Kramer 2002; 2006; Kong/Prior 2008).
Original languageEnglish
Title of host publicationCustomer Experience : Forum Dienstleistungsmanagement
EditorsManfred Bruhn, Karsten Hadwich
Number of pages32
Place of PublicationWiesbaden
PublisherGabler Verlag
Publication date03.05.2012
Pages469-500
ISBN (print)978-3-8349-4000-1
ISBN (electronic)978-3-8349-4001-8
DOIs
Publication statusPublished - 03.05.2012
Externally publishedYes

Recently viewed

Publications

  1. An Indirectly Controlled Full Variable Valve Train System to Improve the Internal Combustion Phase Engines
  2. State of the Art of Handling and Storage Systems on Container Terminals
  3. Narrative dialogic reading with wordless picture books
  4. Implicit and explicit horizons
  5. Analysis of life cycle datasets for the material gold
  6. Gas-Kampf oder Gas-Krampf
  7. Capitalizing on natural language processing (NLP) to automate the evaluation of coach implementation fidelity in guided digital cognitive-behavioral therapy (GdCBT)
  8. Rapid Prototyping of a Mechatronic Engine Valve Controller for IC Engines
  9. Dietary patterns of children on three indigenous societies
  10. Integrating work place and social environment into the measurement of work ability
  11. Detection of oscillations with application in the pantograph control
  12. Solution for the direct kinematics problem of the general stewart-gough platform by using only linear actuators’ orientations
  13. „Ist das dein Handy oder vibrierst du?“
  14. Improving collaboration between ecosystem service communities and the IPBES science-policy platform
  15. The utility of macroecological rules for microbial biogeography
  16. Collaboration and Open Science Initiatives in Primate Research
  17. Non-target Analysis and Chemometric Evaluation of a Passive Sampler Monitoring of Small Streams
  18. The Multiple Self Objection to the Prudential Lifespan Account
  19. Random year intercepts in mixed models help to assess uncertainties in insect population trends
  20. Friction riveting of 3D printed polyamide 6 with AA 6056-T6
  21. Indicators for relational values of nature’s contributions to good quality of life
  22. Old Wine in New Bottles? The Case of Self-compassion and Neuroticism
  23. Reconfigurable Control System for Plants with Variable Structure
  24. Fixed-term contracts and employment adjustment
  25. Microstructure by design
  26. Klimasimulation
  27. Differences in adaptation to light and temperature extremes of Chlorella sorokiniana strains isolated from a wastewater lagoon
  28. The potential impacts of insecticides on the life-history traits of bees and the consequences for pollination
  29. Mapping the Imaginary - Maps in Fantasy Role-Playing-Games