An empirical investigation of experiences and the link between a servicedominant logic mindset, competitive advantage, and performance of nonprofit organizations

Research output: Contributions to collected editions/worksContributions to collected editions/anthologiesResearchpeer-review

Authors

  • Silke Boenigk
  • Bernd Helmig
  • Manfred Bruhn
  • Karsten Hadwich
  • Verena Batt
Twenty-five years have elapsed since Porter (1985) introduced the concept of competitive advantage and the creation of superior business performance into the literature and therewith embossed our thinking of how organizations compete. The most widely accepted definition is that competitive advantage is the ability of a firm to create more economic value for customers than its competitors through differentiation on the one or cost leadership on the other hand. Subsequent developments of this area of research emphasize the importance of social values to achieve competitive advantage. Of course, not only in the for-profit, but also in a nonprofit context, organizations achieve competitive advantage systematically (Porter/Kramer 2002; 2006; Kong/Prior 2008).
Original languageEnglish
Title of host publicationCustomer Experience : Forum Dienstleistungsmanagement
EditorsManfred Bruhn, Karsten Hadwich
Number of pages32
Place of PublicationWiesbaden
PublisherGabler Verlag
Publication date03.05.2012
Pages469-500
ISBN (print)978-3-8349-4000-1
ISBN (electronic)978-3-8349-4001-8
DOIs
Publication statusPublished - 03.05.2012
Externally publishedYes