An empirical investigation of experiences and the link between a servicedominant logic mindset, competitive advantage, and performance of nonprofit organizations

Publikation: Beiträge in SammelwerkenAufsätze in SammelwerkenForschungbegutachtet

Authors

  • Silke Boenigk
  • Bernd Helmig
  • Manfred Bruhn
  • Karsten Hadwich
  • Verena Batt
Twenty-five years have elapsed since Porter (1985) introduced the concept of competitive advantage and the creation of superior business performance into the literature and therewith embossed our thinking of how organizations compete. The most widely accepted definition is that competitive advantage is the ability of a firm to create more economic value for customers than its competitors through differentiation on the one or cost leadership on the other hand. Subsequent developments of this area of research emphasize the importance of social values to achieve competitive advantage. Of course, not only in the for-profit, but also in a nonprofit context, organizations achieve competitive advantage systematically (Porter/Kramer 2002; 2006; Kong/Prior 2008).
OriginalspracheEnglisch
TitelCustomer Experience : Forum Dienstleistungsmanagement
HerausgeberManfred Bruhn, Karsten Hadwich
Anzahl der Seiten32
ErscheinungsortWiesbaden
VerlagGabler Verlag
Erscheinungsdatum03.05.2012
Seiten469-500
ISBN (Print)978-3-8349-4000-1
ISBN (elektronisch)978-3-8349-4001-8
DOIs
PublikationsstatusErschienen - 03.05.2012
Extern publiziertJa

DOI

Zuletzt angesehen

Publikationen

  1. How and Why Different Forms of Expertise Moderate Anchor Precision in Price Decisions
  2. An empirical note on commuting distance and sleep during workweek and weekend
  3. Dietary patterns of children on three indigenous societies
  4. Predictive mapping of plant species and communities using GIS and Landsat data in a southern Mongolian mountain range
  5. Der FFB-Server mit Microsoft Windows Server 2003
  6. Recurring patterns and blueprints of industrial symbioses as structural units for an it tool
  7. Shifts in plant functional trait dynamics in relation to soil microbiome in modern and wild barley
  8. Putting Architecture in its Social Space: the Fields and Skills of Planning Maastricht
  9. Detection of oscillations with application in the pantograph control
  10. Revegetation in agricultural areas: the development of structural complexity and floristic diversity
  11. The Integration of Wheelchair Users in Team Handball
  12. Development and prospects of degradable magnesium alloys for structural and functional applications in the fields of environment and energy
  13. Anisotropic wavelet bases and thresholding
  14. Vibration Converter with Passive Energy Management for Battery‐Less Wireless Sensor Nodes in Predictive Maintenance
  15. Framework, Drivers and Information Needs for Creating Business Cases for Sustainability
  16. Conception and analysis of Cascaded Dual Kalman Filters as virtual sensors for mastication activity of stomatognathic craniomandibular system
  17. Integrating teacher and student workspaces in a technology-enhanced mathematics lecture
  18. Plants, Androids and Operators
  19. Formalised and Non-Formalised Methods in Resource Management-Knowledge and Social Learning in Participatory Processes
  20. A switching observer for sensorless control of an electromagnetic valve actuator for camless internal combustion engines
  21. Solution for the direct kinematics problem of the general stewart-gough platform by using only linear actuators’ orientations
  22. Adjust for Windows – Version 1.1
  23. Taking stock–Three years of addressing societal challenges on community level through action research
  24. Mathematical Modelling of molecular adsorption in zeolite coated frequency domain sensors
  25. A Note on the Firm Size - Export Relationship
  26. An indirectly controlled high-speed servo valve for IC engines using piezo actuators
  27. Developing a die casting magnesium alloy with excellent mechanical performance by controlling intermetallic phase
  28. An analysis of the requirements for DSS on integrated river basin management
  29. Non-acceptances in context

Presse / Medien

  1. Literaturgesellschaft DDR