Social Enterprise - The Rising Star of Customer Well-beeing?
Research output: Contributions to collected editions/works › Article in conference proceedings › Research › peer-review
Authors
Companies are increasingly faced with a growing number of social enterprises entering the market, as well with an appealing business model for many customers. However, the role of social enterprises as a driver of customer well-being has not been examined so far. Given the relevance of customer well-being for company success, this paper seeks to identify whether buying products from social enterprises leads to a different degree of customer well-being compared to the purchase from other organization types. The findings reveal that buying products from social enterprises leads to a higher degree of customer well-being than buying products from for-profit companies. In contrast, purchasing from non-profit organizations leads to a slightly higher customer well-being than buying from social enterprises. Furthermore, the results show that the organization type has an influence on customers´ company perceptions, which, in turn, guides the perception of customer well-being.
Original language | English |
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Title of host publication | 2018 Global Marketing Conference at Tokyo Proceedings |
Number of pages | 13 |
Place of Publication | Changwon |
Publisher | Changwon National University |
Publication date | 2018 |
Pages | 797-809 |
DOIs | |
Publication status | Published - 2018 |
Event | 2018 Global Marketing Conference at Tokyo - Hotel New Otani Tokyo, Tokyo, Japan Duration: 26.07.2018 → 29.07.2018 http://gammaconference.org/2018/?ckattempt=1 |
Bibliographical note
Thema: "Bridging Asia and the World: Searching for Academic Excellence and Best Practice in Marketing and Management"
- Management studies - well-being, social enterprise, hybrid business, social business, business models, experimental design