Between Usability and Trustworthiness-The Potential of Information Transfer Using Digital Information Platforms for Refugees

Publikation: Beiträge in ZeitschriftenZeitschriftenaufsätzeForschungbegutachtet

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Between Usability and Trustworthiness-The Potential of Information Transfer Using Digital Information Platforms for Refugees. / Winkel, Marek; Friedrichs-Liesenkötter, Henrike.
in: Journal of Technology in Human Services, Jahrgang 40, Nr. 4, 02.10.2022, S. 379-407.

Publikation: Beiträge in ZeitschriftenZeitschriftenaufsätzeForschungbegutachtet

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Bibtex

@article{3676f3e312ac44d185a72748559eeef5,
title = "Between Usability and Trustworthiness-The Potential of Information Transfer Using Digital Information Platforms for Refugees",
abstract = "In recent years, a number of Information-websites and -apps for refugees have appeared in Germany. The platforms aim to help the refugees to settle in Germany by presenting information about the education system, asylum procedures or the job market. Digitally presented information about Germany can work as a supplement to personal guidance by Social workers—if the websites and apps are developed and designed in an appealing way. A high level of usability and trustworthiness could make the platforms easier to access in cognitive and emotional regards. This article presents a document analysis of the most important German Information-Websites and -Apps for refugees. It asks, in how far the platforms use aspects of trustworthiness and usability. The analysis concludes that the platforms use elements of usability and trustworthiness to a different extent. A reason could be that the social organizations behind the platforms ground on different resources regarding professional employees and follow different normative aims.",
keywords = "Educational science, Early childhood education and care, information apps, information websites, refugees, trustworthiness, usability",
author = "Marek Winkel and Henrike Friedrichs-Liesenk{\"o}tter",
note = "Publisher Copyright: {\textcopyright} 2022 Taylor & Francis Group, LLC.",
year = "2022",
month = oct,
day = "2",
doi = "10.1080/15228835.2022.2146031",
language = "English",
volume = "40",
pages = "379--407",
journal = "Journal of Technology in Human Services",
issn = "1522-8835",
publisher = "Routledge Taylor & Francis Group",
number = "4",

}

RIS

TY - JOUR

T1 - Between Usability and Trustworthiness-The Potential of Information Transfer Using Digital Information Platforms for Refugees

AU - Winkel, Marek

AU - Friedrichs-Liesenkötter, Henrike

N1 - Publisher Copyright: © 2022 Taylor & Francis Group, LLC.

PY - 2022/10/2

Y1 - 2022/10/2

N2 - In recent years, a number of Information-websites and -apps for refugees have appeared in Germany. The platforms aim to help the refugees to settle in Germany by presenting information about the education system, asylum procedures or the job market. Digitally presented information about Germany can work as a supplement to personal guidance by Social workers—if the websites and apps are developed and designed in an appealing way. A high level of usability and trustworthiness could make the platforms easier to access in cognitive and emotional regards. This article presents a document analysis of the most important German Information-Websites and -Apps for refugees. It asks, in how far the platforms use aspects of trustworthiness and usability. The analysis concludes that the platforms use elements of usability and trustworthiness to a different extent. A reason could be that the social organizations behind the platforms ground on different resources regarding professional employees and follow different normative aims.

AB - In recent years, a number of Information-websites and -apps for refugees have appeared in Germany. The platforms aim to help the refugees to settle in Germany by presenting information about the education system, asylum procedures or the job market. Digitally presented information about Germany can work as a supplement to personal guidance by Social workers—if the websites and apps are developed and designed in an appealing way. A high level of usability and trustworthiness could make the platforms easier to access in cognitive and emotional regards. This article presents a document analysis of the most important German Information-Websites and -Apps for refugees. It asks, in how far the platforms use aspects of trustworthiness and usability. The analysis concludes that the platforms use elements of usability and trustworthiness to a different extent. A reason could be that the social organizations behind the platforms ground on different resources regarding professional employees and follow different normative aims.

KW - Educational science

KW - Early childhood education and care

KW - information apps

KW - information websites

KW - refugees

KW - trustworthiness

KW - usability

UR - http://www.scopus.com/inward/record.url?scp=85146821200&partnerID=8YFLogxK

U2 - 10.1080/15228835.2022.2146031

DO - 10.1080/15228835.2022.2146031

M3 - Journal articles

VL - 40

SP - 379

EP - 407

JO - Journal of Technology in Human Services

JF - Journal of Technology in Human Services

SN - 1522-8835

IS - 4

ER -

DOI