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Between Usability and Trustworthiness-The Potential of Information Transfer Using Digital Information Platforms for Refugees

Research output: Journal contributions › Journal articles › Research › peer-review

Standard

Between Usability and Trustworthiness-The Potential of Information Transfer Using Digital Information Platforms for Refugees. / Winkel, Marek; Friedrichs-Liesenkötter, Henrike.
In: Journal of Technology in Human Services, Vol. 40, No. 4, 02.10.2022, p. 379-407.

Research output: Journal contributions › Journal articles › Research › peer-review

Harvard

Winkel, M & Friedrichs-Liesenkötter, H 2022, 'Between Usability and Trustworthiness-The Potential of Information Transfer Using Digital Information Platforms for Refugees', Journal of Technology in Human Services, vol. 40, no. 4, pp. 379-407. https://doi.org/10.1080/15228835.2022.2146031

APA

Winkel, M., & Friedrichs-Liesenkötter, H. (2022). Between Usability and Trustworthiness-The Potential of Information Transfer Using Digital Information Platforms for Refugees. Journal of Technology in Human Services, 40(4), 379-407. https://doi.org/10.1080/15228835.2022.2146031

Vancouver

Winkel M, Friedrichs-Liesenkötter H. Between Usability and Trustworthiness-The Potential of Information Transfer Using Digital Information Platforms for Refugees. Journal of Technology in Human Services. 2022 Oct 2;40(4):379-407. doi: 10.1080/15228835.2022.2146031

Bibtex

@article{3676f3e312ac44d185a72748559eeef5,
title = "Between Usability and Trustworthiness-The Potential of Information Transfer Using Digital Information Platforms for Refugees",
abstract = "In recent years, a number of Information-websites and -apps for refugees have appeared in Germany. The platforms aim to help the refugees to settle in Germany by presenting information about the education system, asylum procedures or the job market. Digitally presented information about Germany can work as a supplement to personal guidance by Social workers—if the websites and apps are developed and designed in an appealing way. A high level of usability and trustworthiness could make the platforms easier to access in cognitive and emotional regards. This article presents a document analysis of the most important German Information-Websites and -Apps for refugees. It asks, in how far the platforms use aspects of trustworthiness and usability. The analysis concludes that the platforms use elements of usability and trustworthiness to a different extent. A reason could be that the social organizations behind the platforms ground on different resources regarding professional employees and follow different normative aims.",
keywords = "Educational science, Early childhood education and care, information apps, information websites, refugees, trustworthiness, usability",
author = "Marek Winkel and Henrike Friedrichs-Liesenk{\"o}tter",
note = "Publisher Copyright: {\textcopyright} 2022 Taylor & Francis Group, LLC.",
year = "2022",
month = oct,
day = "2",
doi = "10.1080/15228835.2022.2146031",
language = "English",
volume = "40",
pages = "379--407",
journal = "Journal of Technology in Human Services",
issn = "1522-8835",
publisher = "Routledge Taylor & Francis Group",
number = "4",

}

RIS

TY - JOUR

T1 - Between Usability and Trustworthiness-The Potential of Information Transfer Using Digital Information Platforms for Refugees

AU - Winkel, Marek

AU - Friedrichs-Liesenkötter, Henrike

N1 - Publisher Copyright: © 2022 Taylor & Francis Group, LLC.

PY - 2022/10/2

Y1 - 2022/10/2

N2 - In recent years, a number of Information-websites and -apps for refugees have appeared in Germany. The platforms aim to help the refugees to settle in Germany by presenting information about the education system, asylum procedures or the job market. Digitally presented information about Germany can work as a supplement to personal guidance by Social workers—if the websites and apps are developed and designed in an appealing way. A high level of usability and trustworthiness could make the platforms easier to access in cognitive and emotional regards. This article presents a document analysis of the most important German Information-Websites and -Apps for refugees. It asks, in how far the platforms use aspects of trustworthiness and usability. The analysis concludes that the platforms use elements of usability and trustworthiness to a different extent. A reason could be that the social organizations behind the platforms ground on different resources regarding professional employees and follow different normative aims.

AB - In recent years, a number of Information-websites and -apps for refugees have appeared in Germany. The platforms aim to help the refugees to settle in Germany by presenting information about the education system, asylum procedures or the job market. Digitally presented information about Germany can work as a supplement to personal guidance by Social workers—if the websites and apps are developed and designed in an appealing way. A high level of usability and trustworthiness could make the platforms easier to access in cognitive and emotional regards. This article presents a document analysis of the most important German Information-Websites and -Apps for refugees. It asks, in how far the platforms use aspects of trustworthiness and usability. The analysis concludes that the platforms use elements of usability and trustworthiness to a different extent. A reason could be that the social organizations behind the platforms ground on different resources regarding professional employees and follow different normative aims.

KW - Educational science

KW - Early childhood education and care

KW - information apps

KW - information websites

KW - refugees

KW - trustworthiness

KW - usability

UR - http://www.scopus.com/inward/record.url?scp=85146821200&partnerID=8YFLogxK

U2 - 10.1080/15228835.2022.2146031

DO - 10.1080/15228835.2022.2146031

M3 - Journal articles

VL - 40

SP - 379

EP - 407

JO - Journal of Technology in Human Services

JF - Journal of Technology in Human Services

SN - 1522-8835

IS - 4

ER -

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Friedrichs-Liesenkötter, H. & Hüttmann, J., 07.03.2023, In: MedienPädagogik Zeitschrift für Theorie und Praxis der Medienbildung. 19, p. 169-193 25 p.

Research output: Journal contributions › Journal articles › Research

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Sandermann, P., Friedrichs-Liesenkötter, H., Henkel, A., Husen, O., Kakar, H., Münch, S., Schwenker, V. S., Siede, A., Wenzel, L. & Winkel, M., 07.08.2023, In: Migration und soziale Arbeit. 45, 2, p. 166-172

Research output: Journal contributions › Journal articles › Research › peer-review

Between Information and Guidance - Social Service’s Utilization of Digital Media for Connecting Refugee Parents With the Early Childhood Education and Care System

Friedrichs-Liesenkötter, H. & Winkel, M., 01.01.2021, Proceedings of the global conference on education and research - GLOCER 21. James, W. B., Cobanoglu, C. & Cavusoglu, M. (eds.). Florida: University of South Florida M3 Center Publishing, p. 47-49 3 p. (Global Conference on Education and Research Proceedings Series; vol. 4).

Research output: Contributions to collected editions/works › Published abstract in conference proceedings › Research

Educational participation of young refugees in the context of digitized settings

Kutscher, N., Hüttmann, J., Fujii, M. S., Engfer, N. P. & Friedrichs-Liesenkötter, H., 12.03.2022, In: Information Communication and Society. 25, 4, p. 570-586 17 p.

Research output: Journal contributions › Journal articles › Research › peer-review

Digitalisierung in der frühkindlichen Bildung: Von der digitalen Platzvergabe bis zu Medienerziehung und –bildung

Friedrichs-Liesenkötter, H., 12.02.2020, Handbuch Soziale Arbeit und Digitalisierung. Kutscher, N., Ley, T., Seelmayer, U., Siller, F., Tillmann, A. & Zorn, I. (eds.). Weinheim: Beltz Juventa Verlag, p. 442-456 15 p.

Research output: Contributions to collected editions/works › Contributions to collected editions/anthologies › Research

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