Empowering the Public Sector: Unveiling the Transformational Potential of Low-Code in Crisis Responses

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Low-code presents a nascent approach that is both a technology and a method to simplify software development. Research on the use of low-code to support digital transformation in public sector organizations is scarce. To address this gap, we draw upon publicly accessible data and identified three cases in which governments used low-code to support social entrepreneurs and small businesses during the pandemic. All three cases shared a similar vision of supporting the timely payment of financial aid while maintaining the limits imposed by the lockdown. However, in each case, three different low-code platforms and capabilities were used. We used Vial's digital transformation framework as the theoretical lens. By performing a cross-case analysis, we contribute to research by presenting a model that illustrates low-code adoption to support digital transformation. Moreover, we provide six technological and organizational learnings that can assist practitioners in leveraging low-code to support digital transformation.
Original languageEnglish
Title of host publicationAMCIS 2024 Proceedings : ICT and Global Develop (SIG GLOBDEV)
EditorsJolanta Kowal, Antonio Diaz Andrade
Place of PublicationAtlanta
PublisherThe Association for Information Systems (AIS)
Publication date2024
Article number6
ISBN (print)979-8-331307-06-6
ISBN (electronic)978-1-958200-11-7
Publication statusPublished - 2024
EventAmericas Conference on Information Systems - AMCIS 2024: Elevating Life Through Digital Social Entrepreneurship - salt lake city, United States
Duration: 15.08.202417.08.2024
https://amcis2024.aisconferences.org/

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Paper Number 1582

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