Errors in Working with Office Computers: A First Validation of a Taxonomy for Observed Errors in a Field Setting
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In: International Journal of Human-Computer Interaction, Vol. 4, No. 4, 01.10.1992, p. 311-339.
Research output: Journal contributions › Journal articles › Research › peer-review
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RIS
TY - JOUR
T1 - Errors in Working with Office Computers
T2 - A First Validation of a Taxonomy for Observed Errors in a Field Setting
AU - Zapf, Dieter
AU - Frese, Michael
PY - 1992/10/1
Y1 - 1992/10/1
N2 - An action-oriented taxonomy of errors in human-computer interaction in the office differentiated four classes: functionality problems, usability problems, interaction problems, and inefficient behavior. Functionality problems were differentiated in how they affect the action process. Usability problems were differentiated according to levels of action regulation and steps in the action process. For example, conscious strategies were differentiated from automatic ones. To examine the taxonomy's construct validation, several hypotheses regarding error-handling time, need for external support, complexity at work, and novices versus experts were tested in a field study of 198. © 1992, Taylor & Francis Group, LLC. All rights reserved.
AB - An action-oriented taxonomy of errors in human-computer interaction in the office differentiated four classes: functionality problems, usability problems, interaction problems, and inefficient behavior. Functionality problems were differentiated in how they affect the action process. Usability problems were differentiated according to levels of action regulation and steps in the action process. For example, conscious strategies were differentiated from automatic ones. To examine the taxonomy's construct validation, several hypotheses regarding error-handling time, need for external support, complexity at work, and novices versus experts were tested in a field study of 198. © 1992, Taylor & Francis Group, LLC. All rights reserved.
KW - Business psychology
UR - http://www.scopus.com/inward/record.url?scp=21144483768&partnerID=8YFLogxK
UR - https://www.mendeley.com/catalogue/9bde47bd-44a5-344b-bf01-aa2af7c00bc2/
U2 - 10.1080/10447319209526046
DO - 10.1080/10447319209526046
M3 - Journal articles
AN - SCOPUS:21144483768
VL - 4
SP - 311
EP - 339
JO - International Journal of Human-Computer Interaction
JF - International Journal of Human-Computer Interaction
SN - 1044-7318
IS - 4
ER -