Errors in Working with Office Computers: A First Validation of a Taxonomy for Observed Errors in a Field Setting

Publikation: Beiträge in ZeitschriftenZeitschriftenaufsätzeForschungbegutachtet

Standard

Errors in Working with Office Computers: A First Validation of a Taxonomy for Observed Errors in a Field Setting. / Zapf, Dieter; Frese, Michael.
in: International Journal of Human-Computer Interaction, Jahrgang 4, Nr. 4, 01.10.1992, S. 311-339.

Publikation: Beiträge in ZeitschriftenZeitschriftenaufsätzeForschungbegutachtet

Harvard

APA

Vancouver

Bibtex

@article{c4cc1835d396406dbc42f585587f945c,
title = "Errors in Working with Office Computers: A First Validation of a Taxonomy for Observed Errors in a Field Setting",
abstract = "An action-oriented taxonomy of errors in human-computer interaction in the office differentiated four classes: functionality problems, usability problems, interaction problems, and inefficient behavior. Functionality problems were differentiated in how they affect the action process. Usability problems were differentiated according to levels of action regulation and steps in the action process. For example, conscious strategies were differentiated from automatic ones. To examine the taxonomy's construct validation, several hypotheses regarding error-handling time, need for external support, complexity at work, and novices versus experts were tested in a field study of 198. {\textcopyright} 1992, Taylor & Francis Group, LLC. All rights reserved.",
keywords = "Business psychology",
author = "Dieter Zapf and Michael Frese",
year = "1992",
month = oct,
day = "1",
doi = "10.1080/10447319209526046",
language = "English",
volume = "4",
pages = "311--339",
journal = "International Journal of Human-Computer Interaction",
issn = "1044-7318",
publisher = "Taylor & Francis",
number = "4",

}

RIS

TY - JOUR

T1 - Errors in Working with Office Computers

T2 - A First Validation of a Taxonomy for Observed Errors in a Field Setting

AU - Zapf, Dieter

AU - Frese, Michael

PY - 1992/10/1

Y1 - 1992/10/1

N2 - An action-oriented taxonomy of errors in human-computer interaction in the office differentiated four classes: functionality problems, usability problems, interaction problems, and inefficient behavior. Functionality problems were differentiated in how they affect the action process. Usability problems were differentiated according to levels of action regulation and steps in the action process. For example, conscious strategies were differentiated from automatic ones. To examine the taxonomy's construct validation, several hypotheses regarding error-handling time, need for external support, complexity at work, and novices versus experts were tested in a field study of 198. © 1992, Taylor & Francis Group, LLC. All rights reserved.

AB - An action-oriented taxonomy of errors in human-computer interaction in the office differentiated four classes: functionality problems, usability problems, interaction problems, and inefficient behavior. Functionality problems were differentiated in how they affect the action process. Usability problems were differentiated according to levels of action regulation and steps in the action process. For example, conscious strategies were differentiated from automatic ones. To examine the taxonomy's construct validation, several hypotheses regarding error-handling time, need for external support, complexity at work, and novices versus experts were tested in a field study of 198. © 1992, Taylor & Francis Group, LLC. All rights reserved.

KW - Business psychology

UR - http://www.scopus.com/inward/record.url?scp=21144483768&partnerID=8YFLogxK

UR - https://www.mendeley.com/catalogue/9bde47bd-44a5-344b-bf01-aa2af7c00bc2/

U2 - 10.1080/10447319209526046

DO - 10.1080/10447319209526046

M3 - Journal articles

AN - SCOPUS:21144483768

VL - 4

SP - 311

EP - 339

JO - International Journal of Human-Computer Interaction

JF - International Journal of Human-Computer Interaction

SN - 1044-7318

IS - 4

ER -

DOI