Double-fading support - A training approach to complex software systems

Research output: Journal contributionsJournal articlesResearchpeer-review

Authors

A new approach to software training is presented, the so-called Double-Fading Support (DFS) approach. According to this approach, which is based on Carroll's training-wheels idea and on cognitive theories of skill acquisition, two types of user support when learning to use a complex software system - locking the software's functionality and detailed guidance - are faded out gradually during the training course, so that the learners are able to use the complex software with minimal instructional support at the end of the training. Two 30-hour training experiments with two different CAD software systems and CAD-inexperienced university students were conducted. The results of Experiment 1 with 88 participants indicate the effectiveness of the DFS-approach for CAD software with a deeply structured menu system. Participants working with the initially reduced software outperformed participants of the full software functionality group; additionally, participants of the slowly faded guidance group outperformed participants receiving medium, fast or no fading of guidance at all. Results of Experiment 2 with 120 participants, however, indicate less effectiveness of the DFS-approach for an icon-based CAD software in which most of relevant functions are permanently visible to the user. It seems that the two factors (fading out the locking of software's functionality and fading out detailed guidance) overcompensate each other.

Original languageEnglish
JournalJournal of Computer Assisted Learning
Volume16
Issue number4
Pages (from-to)347-357
Number of pages11
ISSN0266-4909
DOIs
Publication statusPublished - 12.2000
Externally publishedYes

    Research areas

  • Application software, Empirical evaluation, Help systems, Training, Tutorial, Undergraduate
  • Psychology

Recently viewed

Publications

  1. Time Use Research and Time Use Data
  2. Interactions between ecosystem properties and land use clarify spatial strategies to optimize trade-offs between agriculture and species conservation
  3. Pluralism and diversity: Trends in the use and application of ordination methods 1990-2007
  4. Failing and the perception of failure in student-driven transdisciplinary projects
  5. Learning from Erroneous Examples: When and How do Students Benefit from them?
  6. Exploring the limits of graph invariant- and spectrum-based discrimination of (sub)structures.
  7. Neural network-based estimation and compensation of friction for enhanced deep drawing process control
  8. Explorations in social spaces
  9. How does telework modify informal workplace learning and how can supervisors provide support?
  10. Modelling and Optimization of Commuter Flows as Queuing System Considering Customer and Environmental Costs
  11. Computing regression statistics from grouped data
  12. A Column Generation Approach for Bus Driver Rostering Problems
  13. HR practices and ambidexterity in small- and medium-sized consulting firms: An exploratory multi-case study
  14. Multiphase-field modeling of temperature-driven intermetallic compound evolution in an Al-Mg system for application to solid-state joining processes
  15. The Lifecycle of "Facts'': A Survey of Social Bias in Knowledge Graphs
  16. Development and application of a laboratory flux measurement system (LFMS) for the investigation of the kinetics of mercury emissions from soils
  17. Passive Rotation of Rotational Joints and Its Computation Method