Action Errors, Error Management, and Learning in Organizations

Research output: Journal contributionsJournal articlesResearchpeer-review

Authors

Every organization is confronted with errors. Most errors are corrected easily, but some may lead to negative consequences. Organizations often focus on error prevention as a single strategy for dealing with errors. Our review suggests that error prevention needs to be supplemented by error management-an approach directed at effectively dealing with errors after they have occurred, with the goal of minimizing negative and maximizing positive error consequences (examples of the latter are learning and innovations). After defining errors and related concepts, we review research on error-related processes affected by error management (error detection, damage control). Empirical evidence on positive effects of error management in individuals and organizations is then discussed, along with emotional, motivational, cognitive, and behavioral pathways of these effects. Learning from errors is central, but like other positive consequences, learning occurs under certain circumstances-one being the development of a mind-set of acceptance of human error.

Original languageEnglish
JournalAnnual Review of Psychology
Volume66
Pages (from-to)661-687
Number of pages27
ISSN0066-4308
DOIs
Publication statusPublished - 01.01.2015

Recently viewed

Publications

  1. Order parameters and energies of analytic and singular vortex lines in rotating3He-A
  2. Determinants in the online distribution of digital content
  3. Next level production networks
  4. Exploiting ConvNet diversity for flooding identification
  5. Sustainable development and learning for sustainability through a regional network project
  6. Multi-view hidden markov perceptrons
  7. Markups and Concentration in the Context of Digitization
  8. Consequences of extreme weather events for developing countries based on the example of Mongolia
  9. Development and validation of the Later Life Work Index for successful management of an aging workforce
  10. Geometric Properties on the Perfect Decoupling Disturbance Control in Manufacturing Systems
  11. Optimum parameters and rate-controlling mechanisms for hot working of extruded Mg-3Sn-1Ca alloy
  12. Web 2.0 Tasks in Action
  13. Participation in multi-level policy implementation: exploring the influence of governance culture
  14. The too-much-precision effect: When and why precise anchors backfire with experts
  15. Performance Saga: Interview 06
  16. Integrating multiple elements of environmental justice into urban blue space planning using public participation geographic information systems
  17. Elution of monomers from provisional composite materials
  18. On kites, comets, and stars. Sums of eigenvector coefficients in (molecular) graphs.
  19. Method of Artificial Vision in Guide Cane for Visually Impaired People
  20. Pragmatics broadly viewed
  21. Fishing for interpretation
  22. Art 159: Composition, procedure and voting
  23. V/2. Ethisch
  24. Alternating forms of lock-in: Publishing digital news in the path of a free content culture.
  25. Implikationen der Digitalisierung für die Organisation
  26. Introduction: Manufacturing as a challenge in Industry 4.0 process
  27. User experience and behavior concerning digital scaffolding during EFL speaking practice
  28. Pivoting the Player
  29. Effectiveness of One Videoconference-Based Exposure and Response Prevention Session at Home in Adjunction to Inpatient Treatment in Persons With Obsessive-Compulsive Disorder
  30. Spatial variation in human disturbances and their effects on forest structure and biodiversity across an Afromontane forest
  31. Flexible and Adaptable Restoration
  32. Notizen zum Interview
  33. Evaluation of a temporal causal model for predicting the mood of clients in an online therapy
  34. Consequence evaluations and moral concerns about climate change
  35. Three-dimensional microstructural analysis of Mg-Al-Zn alloys by synchrotron-radiation-based microtomography
  36. The European Commission’s Expert Groups
  37. Students' Time Allocation and School Performance
  38. THE “CONSULTING DETECTIVE" NITHAN THONG-IN BY KING VAJIRAVUDH
  39. Tourismusräume