Social Enterprise - The Rising Star of Customer Well-beeing?

Publikation: Beiträge in SammelwerkenAufsätze in KonferenzbändenForschungbegutachtet

Authors

Companies are increasingly faced with a growing number of social enterprises
entering the market, as well with an appealing business model for many customers. However, the role of social enterprises as a driver of customer well-being has not been examined so far. Given the relevance of customer well-being for company success, this paper seeks to identify whether buying products from social enterprises leads to a different degree of customer well-being compared to the purchase from other organization types. The findings reveal that buying products from social enterprises leads to a higher degree of customer well-being than buying products from for-profit companies. In contrast, purchasing from non-profit organizations leads to a slightly higher customer well-being than buying from social enterprises. Furthermore, the results show that the organization type has an influence on customers´ company perceptions, which, in turn, guides the perception of customer well-being.
OriginalspracheEnglisch
Titel2018 Global Marketing Conference at Tokyo Proceedings
Anzahl der Seiten13
ErscheinungsortChangwon
VerlagChangwon National University
Erscheinungsdatum2018
Seiten797-809
DOIs
PublikationsstatusErschienen - 2018
Veranstaltung2018 Global Marketing Conference at Tokyo - Hotel New Otani Tokyo, Tokyo, Japan
Dauer: 26.07.201829.07.2018
http://gammaconference.org/2018/?ckattempt=1

    Fachgebiete

  • Betriebswirtschaftslehre - well-being, social enterprise, hybrid business, social business, business models, experimental design

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