Social Enterprise - The Rising Star of Customer Well-beeing?
Publikation: Beiträge in Sammelwerken › Aufsätze in Konferenzbänden › Forschung › begutachtet
Authors
Companies are increasingly faced with a growing number of social enterprises
entering the market, as well with an appealing business model for many customers. However, the role of social enterprises as a driver of customer well-being has not been examined so far. Given the relevance of customer well-being for company success, this paper seeks to identify whether buying products from social enterprises leads to a different degree of customer well-being compared to the purchase from other organization types. The findings reveal that buying products from social enterprises leads to a higher degree of customer well-being than buying products from for-profit companies. In contrast, purchasing from non-profit organizations leads to a slightly higher customer well-being than buying from social enterprises. Furthermore, the results show that the organization type has an influence on customers´ company perceptions, which, in turn, guides the perception of customer well-being.
entering the market, as well with an appealing business model for many customers. However, the role of social enterprises as a driver of customer well-being has not been examined so far. Given the relevance of customer well-being for company success, this paper seeks to identify whether buying products from social enterprises leads to a different degree of customer well-being compared to the purchase from other organization types. The findings reveal that buying products from social enterprises leads to a higher degree of customer well-being than buying products from for-profit companies. In contrast, purchasing from non-profit organizations leads to a slightly higher customer well-being than buying from social enterprises. Furthermore, the results show that the organization type has an influence on customers´ company perceptions, which, in turn, guides the perception of customer well-being.
Originalsprache | Englisch |
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Titel | 2018 Global Marketing Conference at Tokyo Proceedings |
Anzahl der Seiten | 13 |
Erscheinungsort | Changwon |
Verlag | Changwon National University |
Erscheinungsdatum | 2018 |
Seiten | 797-809 |
DOIs | |
Publikationsstatus | Erschienen - 2018 |
Veranstaltung | 2018 Global Marketing Conference at Tokyo - Hotel New Otani Tokyo, Tokyo, Japan Dauer: 26.07.2018 → 29.07.2018 http://gammaconference.org/2018/?ckattempt=1 |
- Betriebswirtschaftslehre - well-being, social enterprise, hybrid business, social business, business models, experimental design
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2018 Global Marketing Conference at Tokyo
Aktivität: Wissenschaftliche und künstlerische Veranstaltungen › Konferenzen › Forschung
Social Enterprises - The Rising Star of Customer Well-Being
Aktivität: Vorträge und Gastvorlesungen › Konferenzvorträge › Forschung