Value Co-Creation and Society: The synergetic Interplay between Customer Value and Public Value

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Authors

Value for the customer is not just an individual experience. Value creation takes place in a larger socio-economic system and the marketing function draws both on individual needs and preferences as well as on social and collective ones. In this paper, the authors argue for a relational perspective of co-creating where the individual customer value is closely linked to the public value of a product or service. Based on principles of self-organization theory and service-dominant logic the authors propose how both are integrated. As a result, they wish to contribute to the co-creating debate by pointing to the chances and limits of capitalizing of value dynamics. The paper concludes with a discussion of implications both for theory and practice.
Original languageEnglish
JournalAcademy of Management Proceedings
Volume2014
Issue number01
Pages (from-to)1-32
Number of pages33
ISSN0065-0668
DOIs
Publication statusPublished - 2014
Event74th Annual Meeting of the Academy of Management - AOM 2014: The Power of Words - Philadelphia, United States
Duration: 01.08.201405.08.2014
Conference number: 74
http://aom.org/annualmeeting/2014/theme/

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