Value Co-Creation and Society: The synergetic Interplay between Customer Value and Public Value

Research output: Journal contributionsConference article in journalResearch

Authors

Value for the customer is not just an individual experience. Value creation takes place in a larger socio-economic system and the marketing function draws both on individual needs and preferences as well as on social and collective ones. In this paper, the authors argue for a relational perspective of co-creating where the individual customer value is closely linked to the public value of a product or service. Based on principles of self-organization theory and service-dominant logic the authors propose how both are integrated. As a result, they wish to contribute to the co-creating debate by pointing to the chances and limits of capitalizing of value dynamics. The paper concludes with a discussion of implications both for theory and practice.
Original languageEnglish
JournalAcademy of Management Proceedings
Volume2014
Issue number01
Pages (from-to)1-32
Number of pages33
ISSN0065-0668
DOIs
Publication statusPublished - 2014
Event74th Annual Meeting of the Academy of Management - AOM 2014: The Power of Words - Philadelphia, United States
Duration: 01.08.201405.08.2014
Conference number: 74
http://aom.org/annualmeeting/2014/theme/

Recently viewed

Researchers

  1. Nadine Sunny Rudolph

Publications

  1. Patients' and Physicians' Perceptions of Medical Services in Germany
  2. Feedback
  3. Of sustainability and storytelling - An introduction to this book
  4. Nachhaltigkeitsinformatik
  5. Entwicklung von Instrumenten zur Vermeidung von Lebensmittelabfällen
  6. Action tendencies and characteristics of environmental risks
  7. Do employers have more monopsony power in slack labor markets?
  8. Handwerk hacken
  9. On the Importance of a Motivational Agency Variable
  10. Der Fremdsprachliche Unterricht Englisch
  11. Opening Minds
  12. BAKIP - Universität und Praxis im Dialog
  13. Elemente und Wandlungen der Mitgliedschaftsverfassung der EU – Beitritt, flexible Integration, Austritt, Ausschluss
  14. Unobserved firm heterogeneity and the establishment size
  15. Management of Biodiversity in Protected Areas with Sustainability Control
  16. Assessment of Degradation of 18 Antibiotics in the Closed Bottle Test
  17. Rapping against Old and New Nazis: Bejarano and Microphone Mafia’s Multidirectional Musical Memory Work
  18. KMU-Finanzierung und Basel II
  19. Role of Acinetobacter for Biodegradability of Quaternary Ammonium Compounds
  20. Are Si-C bonds cleaved by microorganisms?
  21. Effect of calcium addition on the hot working behavior of as-cast AZ31 magnesium alloy
  22. Corporate social responsibility (CSR) and earnings management
  23. Saving or Subordinating Life?
  24. Jungfräuliche Membranen
  25. Gender makes the difference
  26. Time Series Explorer
  27. Cross-National Complementarity of Technology Push, Demand Pull, and Manufacturing Push Policies
  28. Diversity matters: the influence of gender diversity on the environmental orientation of entrepreneurial ventures
  29. Training Moral Sensitivity Through Video Games
  30. Ansätze einer Systematisierung von Energiegenossenschaften