Value Co-Creation and Society: The synergetic Interplay between Customer Value and Public Value

Research output: Journal contributionsConference article in journalResearch

Authors

Value for the customer is not just an individual experience. Value creation takes place in a larger socio-economic system and the marketing function draws both on individual needs and preferences as well as on social and collective ones. In this paper, the authors argue for a relational perspective of co-creating where the individual customer value is closely linked to the public value of a product or service. Based on principles of self-organization theory and service-dominant logic the authors propose how both are integrated. As a result, they wish to contribute to the co-creating debate by pointing to the chances and limits of capitalizing of value dynamics. The paper concludes with a discussion of implications both for theory and practice.
Original languageEnglish
JournalAcademy of Management Proceedings
Volume2014
Issue number01
Pages (from-to)1-32
Number of pages33
ISSN0065-0668
DOIs
Publication statusPublished - 2014
Event74th Annual Meeting of the Academy of Management - AOM 2014: The Power of Words - Philadelphia, United States
Duration: 01.08.201405.08.2014
Conference number: 74
http://aom.org/annualmeeting/2014/theme/

Recently viewed

Publications

  1. Die Idee
  2. Partizipative Führung an Schulen in Hamburg
  3. Eigeninitiative
  4. Of sustainability and storytelling - An introduction to this book
  5. Handwerk hacken
  6. Didactics of Mathematics in Higher Education as a Scientific Discipline - Conference Proceedings
  7. A preliminary study on similarity-preserving digital book identifiers
  8. Career adaptability development in adolescence
  9. Atkinson, Anthony B. Inequality. What Can Be Done? Cambridge/Massachusetts. Harvard University Press 2015
  10. Management of Biodiversity in Protected Areas with Sustainability Control
  11. Ecosystem services between sustainability and efficiency
  12. ’... the world was becomming numerical.’
  13. Jungfräuliche Membranen
  14. Gender makes the difference
  15. Cross-National Complementarity of Technology Push, Demand Pull, and Manufacturing Push Policies
  16. Der Inverted Classroom in der Politikwissenschaft
  17. Artikel 39 EUV [Datenschutz]
  18. Per un'etica della distruzion
  19. (Re)Produktivität: der "blinde Fleck" im Diskurs zu Nachhaltiger Entwicklung
  20. The interplay between individual and collective efforts in the age of global threats
  21. Effects of training on employee suggestions and promotions in an internal labor market
  22. Karl Mays "El Sendador"
  23. Einleitung
  24. Socio-technical change linking expectations and representations
  25. Controlling consent
  26. Teachers’ assessment competence
  27. Kontextanalyse
  28. Adaptation knowledge for New Zealand's primary industries: Known, not known and needed
  29. Member States as 'Rambos' in EU Asylum Politics
  30. Students' conceptions about the sense of smell
  31. Complexity in Water Management and Governance
  32. Coffee management and the conservation of forest bird diversity in southwestern Ethiopia
  33. Versionen von "Wuthering Heights"
  34. § 60 Republik Korea (Südkorea)
  35. Why and How to adopt Green Management into Business Organizations?