Value Co-Creation and Society: The synergetic Interplay between Customer Value and Public Value
Publikation: Beiträge in Zeitschriften › Konferenzaufsätze in Fachzeitschriften › Forschung
Authors
Value for the customer is not just an individual experience. Value creation takes place in a larger socio-economic system and the marketing function draws both on individual needs and preferences as well as on social and collective ones. In this paper, the authors argue for a relational perspective of co-creating where the individual customer value is closely linked to the public value of a product or service. Based on principles of self-organization theory and service-dominant logic the authors propose how both are integrated. As a result, they wish to contribute to the co-creating debate by pointing to the chances and limits of capitalizing of value dynamics. The paper concludes with a discussion of implications both for theory and practice.
Originalsprache | Englisch |
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Zeitschrift | Academy of Management Proceedings |
Jahrgang | 2014 |
Ausgabenummer | 01 |
Seiten (von - bis) | 1-32 |
Anzahl der Seiten | 33 |
ISSN | 0065-0668 |
DOIs | |
Publikationsstatus | Erschienen - 2014 |
Veranstaltung | 74th Annual Meeting of the Academy of Management - AOM 2014: The Power of Words - Philadelphia, USA / Vereinigte Staaten Dauer: 01.08.2014 → 05.08.2014 Konferenznummer: 74 http://aom.org/annualmeeting/2014/theme/ |
- Betriebswirtschaftslehre - Public Value, Costumer Value