Value Co-Creation and Society: The synergetic Interplay between Customer Value and Public Value
Publikation: Beiträge in Zeitschriften › Konferenzaufsätze in Fachzeitschriften › Forschung
Authors
Value for the customer is not just an individual experience. Value creation takes place in a larger socio-economic system and the marketing function draws both on individual needs and preferences as well as on social and collective ones. In this paper, the authors argue for a relational perspective of co-creating where the individual customer value is closely linked to the public value of a product or service. Based on principles of self-organization theory and service-dominant logic the authors propose how both are integrated. As a result, they wish to contribute to the co-creating debate by pointing to the chances and limits of capitalizing of value dynamics. The paper concludes with a discussion of implications both for theory and practice.
| Originalsprache | Englisch | 
|---|---|
| Zeitschrift | Academy of Management Proceedings | 
| Jahrgang | 2014 | 
| Ausgabenummer | 01 | 
| Seiten (von - bis) | 1-32 | 
| Anzahl der Seiten | 33 | 
| ISSN | 0065-0668 | 
| DOIs | |
| Publikationsstatus | Erschienen - 2014 | 
| Veranstaltung | 74th Annual Meeting of the Academy of Management - AOM 2014: The Power of Words - Philadelphia, USA / Vereinigte Staaten Dauer: 01.08.2014 → 05.08.2014 Konferenznummer: 74 http://aom.org/annualmeeting/2014/theme/  | 
- Betriebswirtschaftslehre - Public Value, Costumer Value
 
Fachgebiete
- Management-Informationssysteme
 - Industrial relations
 - Technologie- und Innovationsmanagement
 
ASJC Scopus Sachgebiete
- SDG 9 – Industrie, Innovation und Infrastruktur
 
