Swissness Communication and its Impact on Consumer-Brand Relationships
Research output: Journal contributions › Journal articles › Research › peer-review
Authors
While the topic of country-of-origin has received widespread attention in literature, the focus has been primarily on product quality and purchase intentions. Less research has been conducted on the effects of country-of-origin in the context of consumer relationships. The present paper addresses this research gap. For this purpose, the concept of ‘Swissness Communication’ and its influence on consumer-brand relationships is investigated. The developed model is empirically tested by surveying 976 German consumers. The findings reveal that the Swissness Communication construct consists of three factors: high performance quality, exclusivity, and sympathy. Furthermore, the results disclose that Swissness Communication has the potential to build strong consumer-brand relationships.
Original language | English |
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Journal | Die Unternehmung |
Volume | 69 |
Issue number | 2 |
Pages (from-to) | 116-131 |
Number of pages | 16 |
ISSN | 0042-059X |
DOIs | |
Publication status | Published - 01.2015 |
Externally published | Yes |
- Management studies - Brand Commitment, Brand Loyalty, Brand Trust, Consumer-Brand Relationships, Country-of-Origin, Swissness Communication