Implementing ERP systems in multinational projects: implications for cultural aspects and the implementation process
Research output: Contributions to collected editions/works › Chapter › peer-review
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Enterprise resource planning for global economics: Managerial Issues and Challenges. ed. / Carlos Ferran; Ricardo Salim Kuossa. Hershey, PA: IGI Global Publishing, 2008. p. 252-288.
Research output: Contributions to collected editions/works › Chapter › peer-review
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RIS
TY - CHAP
T1 - Implementing ERP systems in multinational projects
T2 - implications for cultural aspects and the implementation process
AU - Knöll, Heinz-Dieter
AU - Kühl, Lukas W. H.
AU - Kühl, Roland W. A.
AU - Moreton, Robert
PY - 2008
Y1 - 2008
N2 - In this chapter we present the factors for the success of ERP implementation projects. In the first section, we present the outcome of three surveys on the process and success factors for ERP projects. The first survey was undertaken in 2003 in Germany, the second in 2004 in the United States, and the third in 2006 in Turkey. The results are discussed in light of Hofstede's model of cultural factors. In the second section we evaluate common ERP lifecycle models. In spite of the great variety of potential advantages, it is also necessary to illuminate the real effects of standard ERP software in practice. Recent studies have revealed that 81% of German companies interviewed using SAP do not fully exploit the software's ability to optimize business processes, though 61% stated that SAP offers very good process optimization opportunities (Ploenzke, 2000). Therefore we evaluated popular lifecycle models with respect to their suitability to implement standard software in a process-driven way (Kuehl & Knoell, 2002). In the third section we present a semi-process-oriented approach lifecycle model for the implementation and release changeover of ERP systems. This lifecycle model was developed from the authors' experience in practice, and its practical relevance was evaluated in real-world projects. This approach is also assessed in light of the criteria presented in the second section.
AB - In this chapter we present the factors for the success of ERP implementation projects. In the first section, we present the outcome of three surveys on the process and success factors for ERP projects. The first survey was undertaken in 2003 in Germany, the second in 2004 in the United States, and the third in 2006 in Turkey. The results are discussed in light of Hofstede's model of cultural factors. In the second section we evaluate common ERP lifecycle models. In spite of the great variety of potential advantages, it is also necessary to illuminate the real effects of standard ERP software in practice. Recent studies have revealed that 81% of German companies interviewed using SAP do not fully exploit the software's ability to optimize business processes, though 61% stated that SAP offers very good process optimization opportunities (Ploenzke, 2000). Therefore we evaluated popular lifecycle models with respect to their suitability to implement standard software in a process-driven way (Kuehl & Knoell, 2002). In the third section we present a semi-process-oriented approach lifecycle model for the implementation and release changeover of ERP systems. This lifecycle model was developed from the authors' experience in practice, and its practical relevance was evaluated in real-world projects. This approach is also assessed in light of the criteria presented in the second section.
KW - Business informatics
UR - http://www.scopus.com/inward/record.url?scp=84900578296&partnerID=8YFLogxK
U2 - 10.4018/978-1-59904-531-3.ch014
DO - 10.4018/978-1-59904-531-3.ch014
M3 - Chapter
SN - 978-159904531-3
SN - 9781616926335
SP - 252
EP - 288
BT - Enterprise resource planning for global economics
A2 - Ferran, Carlos
A2 - Salim Kuossa, Ricardo
PB - IGI Global Publishing
CY - Hershey, PA
ER -