End-users’ perspective on digitalization: A study on work order processing in the German banking industry

Research output: Contributions to collected editions/worksArticle in conference proceedingsResearchpeer-review

Authors

The current wave of digitalization has an impact of several industries, including the financial service sector. While the current situation and arising challenges have been analyzed from a strategic perspective and from the customer perspective, research on the internal end-user perspective is scarce so far. Based on an online survey in the German banking industry, our study identifies several challenges for banks in the field of internal order processing including a lack of integration among the IT systems in use, non-realized potentials of automating the processing of work orders and a lack of training for the end-users. With our study, we add the end-users’ perspective as an additional relevant facet to the discussion on current digitalization activities in the banking industry.
Original languageEnglish
Title of host publicationAMCIS 2016 Proceedings
Number of pages10
PublisherAIS eLibrary
Publication date2016
ISBN (electronic)978-0-9966831-2-8
Publication statusPublished - 2016
EventAmericas Conference on Information Systems - AMCIS 2016: Surfing the IT Innovation Wave - Sheraton San Diego Hotel and Marina, San Diego, United States
Duration: 11.08.201614.08.2016
Conference number: 22
https://archives.aisconferences.org/amcis2016/

Recently viewed

Publications

  1. The Economic Value of Clickstream Data From an Advertiser's Perspective
  2. Ähnlichkeit mit unähnlichen Mitteln
  3. Risk Aversion and Sorting into Public Sector Employment
  4. Nitrogen uptake by grassland communities
  5. Efficacy of a web-based intervention with and without guidance for employees with risky drinking
  6. Water quantity and quality in the Zerafshan river basin - only an upstream riparian problem?
  7. The effect of psychotherapy for depression on improvements in social functioning
  8. Motivation for the Continuation of Work
  9. Contrasting patterns of intraspecific trait variability in native and non-native plant species along an elevational gradient on Tenerife, Canary Islands
  10. Forest structure and heterogeneity increase diversity and alter composition of host–parasitoid networks
  11. A black box identification in frequency domain
  12. Unusual deactivation in the asymmetric hydrogenation of itaconic acid
  13. Understanding Similarities and Differences of Digital Health Platforms
  14. A Note on Pensions and Firm Performance
  15. Reference wages and turnover intentions
  16. A generalized α-level decomposition concept for numerical fuzzy calculus
  17. Das relationale Apriori Wiens / Das städtische Apriori des Relationalismus
  18. Development of tools to prevent food waste
  19. Genetically based differentiation in growth of multiple non-native plant species along a steep environmental gradient
  20. CETUS – a baseline approach to type extraction
  21. Study of non-linear systems
  22. The unadaptable fellow
  23. Bitcoin und Blockchain
  24. Mapping Amazon's logistical footprint on the Ruhr
  25. Recruitment practices in small and medium size enterprises.
  26. Ownership Patterns and Enterprise Groups in German Structural Business Statistics
  27. Sprache und Sprachgebrauch untersuchen in der Primarstufe
  28. Introduction: Modeling the Pacific Ocean
  29. Cross-Channel Real-Time Response Analysis