End-users’ perspective on digitalization: A study on work order processing in the German banking industry
Research output: Contributions to collected editions/works › Article in conference proceedings › Research › peer-review
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AMCIS 2016 Proceedings. AIS eLibrary, 2016. (Proceedings of the Americas Conference on Information Systems (AMCIS); Vol. 2016).
Research output: Contributions to collected editions/works › Article in conference proceedings › Research › peer-review
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RIS
TY - CHAP
T1 - End-users’ perspective on digitalization
T2 - Americas Conference on Information Systems - AMCIS 2016
AU - Schmidt, Julian
AU - Drews, Paul
AU - Schirmer, Ingrid
N1 - Conference code: 22
PY - 2016
Y1 - 2016
N2 - The current wave of digitalization has an impact of several industries, including the financial service sector. While the current situation and arising challenges have been analyzed from a strategic perspective and from the customer perspective, research on the internal end-user perspective is scarce so far. Based on an online survey in the German banking industry, our study identifies several challenges for banks in the field of internal order processing including a lack of integration among the IT systems in use, non-realized potentials of automating the processing of work orders and a lack of training for the end-users. With our study, we add the end-users’ perspective as an additional relevant facet to the discussion on current digitalization activities in the banking industry.
AB - The current wave of digitalization has an impact of several industries, including the financial service sector. While the current situation and arising challenges have been analyzed from a strategic perspective and from the customer perspective, research on the internal end-user perspective is scarce so far. Based on an online survey in the German banking industry, our study identifies several challenges for banks in the field of internal order processing including a lack of integration among the IT systems in use, non-realized potentials of automating the processing of work orders and a lack of training for the end-users. With our study, we add the end-users’ perspective as an additional relevant facet to the discussion on current digitalization activities in the banking industry.
KW - Financial fraud
KW - Fraud detection
KW - Leading effect
KW - Social media
KW - Text mining
UR - http://aisel.aisnet.org/amcis2016/EndUser/
UR - http://dblp2.uni-trier.de/db/conf/amcis/amcis2016.html
M3 - Article in conference proceedings
T3 - Proceedings of the Americas Conference on Information Systems (AMCIS)
BT - AMCIS 2016 Proceedings
PB - AIS eLibrary
Y2 - 11 August 2016 through 14 August 2016
ER -