An Approach for Ex-Post-Facto Analysis of Knowledge Graph-Driven Chatbots – The DBpedia Chatbot

Research output: Contributions to collected editions/worksArticle in conference proceedingsResearchpeer-review

Authors

  • Rricha Jalota
  • Priyansh Trivedi
  • Gaurav Maheshwari
  • Axel Cyrille Ngonga Ngomo
  • Ricardo Usbeck

As chatbots are gaining popularity for simplifying access to information and community interaction, it is essential to examine whether these agents are serving their intended purpose and catering to the needs of their users. Therefore, we present an approach to perform an ex-post-facto analysis over the logs of knowledge base-driven dialogue systems. Using the DBpedia Chatbot as our case study, we inspect three aspects of the interactions, (i) user queries and feedback, (ii) the bot’s response to these queries, and (iii) the overall flow of the conversations. We discuss key implications based on our findings. All the source code used for the analysis can be found at https://github.com/dice-group/DBpedia-Chatlog-Analysis.

Original languageEnglish
Title of host publicationChatbot Research and Design : 3rd International Workshop, CONVERSATIONS 2019
EditorsAsbjørn Følstad, Theo Araujo, Symeon Papadopoulos, Effie Lai-Chong Law, Ole-Christoffer Granmo, Ewa Luger, Petter Bae Brandtzaeg
Number of pages15
PublisherSpringer Verlag
Publication date2020
Pages19-33
ISBN (print)978-3-030-39539-1
ISBN (electronic)978-3-030-39540-7
DOIs
Publication statusPublished - 2020
Externally publishedYes
Event3rd International Workshop on Chatbot Research and Design, CONVERSATIONS 2019 - Universität Amsterdam, Amsterdam, Netherlands
Duration: 19.11.201920.11.2019
http://www.digicomlab.eu/events/past-events/conversations-2019-workshop/
https://conversations2019.wordpress.com/program/

Bibliographical note

This work has been supported by the Federal Ministry of Transport and Digital Infrastructure (BMVI) in the OPAL research project (grant no. 19F2028A) and LIMBO (no. 19F2029I) as well as by the German Federal Ministry of Education and Research (BMBF) within ‘KMU-innovativ: Forschung für die zivile Sicherheit’ in particular ‘Forschung für die zivile Sicherheit’ and the project SOLIDE (no. 13N14456).

Publisher Copyright:
© 2020, Springer Nature Switzerland AG.

Recently viewed

Publications

  1. Using the Domestication Approach for the Analysis of Diffusion and Participation Processes of New Media
  2. Value of semi-open corridors for simultaneously connecting open and wooded habitats
  3. OPERATIONALIZING DIGITAL TRANSFORMATION FROM MULTIPLE PERSPECTIVES
  4. The Framework for Inclusive Science Education
  5. Internal reference price response across store formats
  6. Does modality play a role? Visual-verbal cognitive style and multimedia learning
  7. Large trees are keystone structures in urban parks
  8. Some results on output algebraic feedback with applications to mechanical systems
  9. Material utilization of organic residues
  10. Evaluating A Teaching-Learning Sequence (TLS) About Acid-Base Reactions In Upper Secondary School
  11. Early subtropical forest growth is driven by community mean trait values and functional diversity rather than the abiotic environment
  12. Comparative study of resonant circuit for power transmission via inductive link
  13. Linked Accomplishment Of Order Management And Production Planning And Control. An Integrated Model-based Approach
  14. Model Based Logistic Monitoring of Assembly Areas
  15. Anatomy of Chua's System - Nonlinear Dynamic Electronics for Chaos in the Lab
  16. Extraterritorial Asylum Processing. The Libya-Niger Emergency Transit Mechanism
  17. Assessing User Behavior by Mouse Movements
  18. Head turn scaling below the threshold of perception in immersive virtual environments
  19. Spatially assessing unpleasant places with hard- and soft-GIS methods
  20. A Theory-Based Teaching Concept To Embed Sustainability In The Engineering Curriculum
  21. Sustainable Consumption - Mapping the Terrain
  22. Erkenntnistheorie
  23. Perceptron and SVM learning with generalized cost models