An Approach for Ex-Post-Facto Analysis of Knowledge Graph-Driven Chatbots – The DBpedia Chatbot
Publikation: Beiträge in Sammelwerken › Aufsätze in Konferenzbänden › Forschung › begutachtet
Authors
As chatbots are gaining popularity for simplifying access to information and community interaction, it is essential to examine whether these agents are serving their intended purpose and catering to the needs of their users. Therefore, we present an approach to perform an ex-post-facto analysis over the logs of knowledge base-driven dialogue systems. Using the DBpedia Chatbot as our case study, we inspect three aspects of the interactions, (i) user queries and feedback, (ii) the bot’s response to these queries, and (iii) the overall flow of the conversations. We discuss key implications based on our findings. All the source code used for the analysis can be found at https://github.com/dice-group/DBpedia-Chatlog-Analysis.
Originalsprache | Englisch |
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Titel | Chatbot Research and Design : 3rd International Workshop, CONVERSATIONS 2019 |
Herausgeber | Asbjørn Følstad, Theo Araujo, Symeon Papadopoulos, Effie Lai-Chong Law, Ole-Christoffer Granmo, Ewa Luger, Petter Bae Brandtzaeg |
Anzahl der Seiten | 15 |
Verlag | Springer |
Erscheinungsdatum | 2020 |
Seiten | 19-33 |
ISBN (Print) | 978-3-030-39539-1 |
ISBN (elektronisch) | 978-3-030-39540-7 |
DOIs | |
Publikationsstatus | Erschienen - 2020 |
Extern publiziert | Ja |
Veranstaltung | 3rd International Workshop on Chatbot Research and Design, CONVERSATIONS 2019 - Universität Amsterdam, Amsterdam, Niederlande Dauer: 19.11.2019 → 20.11.2019 http://www.digicomlab.eu/events/past-events/conversations-2019-workshop/ https://conversations2019.wordpress.com/program/ |
Bibliographische Notiz
Funding Information:
Acknowledgments. This work has been supported by the Federal Ministry of Transport and Digital Infrastructure (BMVI) in the OPAL research project (grant no. 19F2028A) and LIMBO (no. 19F2029I) as well as by the German Federal Ministry of Education and Research (BMBF) within ‘KMU-innovativ: Forschung für die zivile Sicherheit’ in particular ‘Forschung für die zivile Sicherheit’ and the project SOLIDE (no. 13N14456).
Publisher Copyright:
© 2020, Springer Nature Switzerland AG.
- Informatik
- Wirtschaftsinformatik