1. //
  2. Start
  3. //
  4. Activities
  5. //
  6. ‘Please, Just Make Service Faster’: When...
  7. //

‘Please, Just Make Service Faster’: When Human-likeness in Chatbots Backfires

Activity: Talk or presentation › Conference Presentations › Research

Lennart Seitz - Speaker

24.05.2023

Event

52. EMAC Annual Conference 2023: The role of marketing in a world of the big challenges of sustainable development – bridging the B2C and B2B divide

23.05.23 → 26.05.23

Odense, Denmark

Event: Conference

Related by researcher

Journal of Business Research (Journal)

Seitz, L. (Reviewer)

2024

Activity: Publication peer-review and editorial work › Peer review of publicationen › Research

Journal of Service Research (Journal)

Seitz, L. (Reviewer)

2024

Activity: Publication peer-review and editorial work › Peer review of publicationen › Research

International Journal of Human-Computer Interaction (Journal)

Seitz, L. (Reviewer)

2023

Activity: Publication peer-review and editorial work › Peer review of publicationen › Research

Does Anthropomorphism in Chatbots Enhance Customers' Willingness to Pay?

Seitz, L. (Speaker)

27.05.2022

Activity: Talk or presentation › Conference Presentations › Research

School of Management and Technology (Organisational unit)

Seitz, L. (Member)

2022 → …

Activity: Membership › Academic councils, panels and committees › Research

Empathic Healthcare Chatbots: Comparing the Effects of Emotional Expression and Caring Behavior

Seitz, L. (Speaker)

13.12.2021

Activity: Talk or presentation › Conference Presentations › Research

The Advance of Diagnosis Chatbots: Should We First Avoid Distrust Before We Focus on Trust?

Seitz, L. (Speaker), Woronkow, J. (Coauthor), Bekmeier-Feuerhahn, S. (Coauthor) & Gohil, K. (Coauthor)

16.06.2021

Activity: Talk or presentation › Conference Presentations › Research

Internet Research (Journal)

Seitz, L. (Reviewer)

2021

Activity: Publication peer-review and editorial work › Peer review of publicationen › Research

Journal of the Association for Information Science and Technology (Journal)

Seitz, L. (Reviewer)

2021

Activity: Publication peer-review and editorial work › Peer review of publicationen › Research