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‘Please, Just Make Service Faster’: When Human-likeness in Chatbots Backfires

Activity: Talk or presentation › Conference Presentations › Research

Lennart Seitz - Speaker

24.05.2023

Event

52. EMAC Annual Conference 2023: The role of marketing in a world of the big challenges of sustainable development – bridging the B2C and B2B divide

23.05.23 → 26.05.23

Odense, Denmark

Event: Conference

Related by researcher

Journal of Business Research (Journal)

Seitz, L. (Reviewer)

2024

Activity: Publication peer-review and editorial work › Peer review of publicationen › Research

Journal of Service Research (Journal)

Seitz, L. (Reviewer)

2024

Activity: Publication peer-review and editorial work › Peer review of publicationen › Research

International Journal of Human-Computer Interaction (Journal)

Seitz, L. (Reviewer)

2023

Activity: Publication peer-review and editorial work › Peer review of publicationen › Research

Does Anthropomorphism in Chatbots Enhance Customers' Willingness to Pay?

Seitz, L. (Speaker)

27.05.2022

Activity: Talk or presentation › Conference Presentations › Research

School of Management and Technology (Organisational unit)

Seitz, L. (Member)

2022 → …

Activity: Membership › Academic councils, panels and committees › Research

Empathic Healthcare Chatbots: Comparing the Effects of Emotional Expression and Caring Behavior

Seitz, L. (Speaker)

13.12.2021

Activity: Talk or presentation › Conference Presentations › Research

The Advance of Diagnosis Chatbots: Should We First Avoid Distrust Before We Focus on Trust?

Seitz, L. (Speaker), Woronkow, J. (Coauthor), Bekmeier-Feuerhahn, S. (Coauthor) & Gohil, K. (Coauthor)

16.06.2021

Activity: Talk or presentation › Conference Presentations › Research

Internet Research (Journal)

Seitz, L. (Reviewer)

2021

Activity: Publication peer-review and editorial work › Peer review of publicationen › Research

Journal of the Association for Information Science and Technology (Journal)

Seitz, L. (Reviewer)

2021

Activity: Publication peer-review and editorial work › Peer review of publicationen › Research

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Researchers

  1. Isabel Mehl

Activities

  1. Leuphana Universität Lüneburg (Organisation)
  2. Amazon's Urban Speculation
  3. Konferenz - What's the Matter With the Form?
  4. AHV Writing Workshop - 2013
  5. Presentation: Pandemic paths and the necessity for sustainability transformations. How can sustainable entrepreneurship contribute?
  6. Rechte Ökologien
  7. AMCIS 2025
  8. Speaker during panel evaluating international technical assistance efforts
  9. Vis-à-Vis
  10. Click Green, Choose Greener: Investigating the Spillover Effect of Voluntary Carbon Offsetting on subsequent Pro-Environmental Decisions
  11. Optimizing water resources in Egypt: The case for sediment deduction at the High Aswan dam reservoir
  12. Thinking about the future for the women's association in Viscri
  13. Aerial Alps. Balloon Photography and Mountain Modeling in the 19th Century
  14. Multikonferenz Wirtschaftsinformatik 2018 (MKWI 2018)
  15. Fakultät MT allgemein (Organisation)
  16. Sonic Spaces and Playfulness
  17. Universität St. Gallen
  18. Environmental processes that are simply beyond our control - Control as Environmental Agency
  19. Erst studieren oder erst probieren: Wie können Core Practices in der Lehrer*innenbildung effektiv vermittelt werden?
  20. Workshop on the Exploration of Low Temperature plasma Physics - WELTPP 2018

Publications

  1. Credit constraints, idiosyncratic risks, and the wealth ditribution in a heterogeneous agent model
  2. Contested Promises
  3. Soil carbon sequestration
  4. Utilizing Synchrotron Radiation for Phase Identification in Mg Alloys
  5. System versus Intention
  6. Implementation of EU labour law directives by way of national collective agreements
  7. Does board composition have an impact on CSR reporting?
  8. Re-Thinking Tasks in Inclusive Science Education
  9. New concepts of extrusion dies to reduce the anisotropy of extruded profiles by means of additive manufacturing
  10. Activating an Integrative Mindset Improves the Subjective Outcomes of Value-Driven Conflicts
  11. Analysing money demand relation for OECD countries using common factors
  12. Development and Implementation of Technical Interventions to Motivate Young Females for STEM Studies
  13. The analytical competency model to investigate the video-stimulated analysis of inclusive sciene education
  14. Building collective institutional infrastructures for decent platform work: The development of a crowdwork agreement in Germany
  15. Fostering inclusive teaching competences
  16. Institutional logics and business models of digital niche marketplaces
  17. Integrating sustainable transport measures into the clean development mechanism
  18. Parameters identification in a permanent magnet three-phase synchronous motor of a city-bus for an intelligent drive assistant
  19. Antecedents and consequences of autonomy- and dependency-oriented help toward refugees
  20. Accounting for capacity and flow of ecosystem services
  21. Do limiting factors at Alaskan treelines shift with climatic regimes?
  22. Strategic responses to crisis

Press / Media

  1. Taking Care of things