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Lennart Seitz

Lennart Seitz

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Lennart Seitz

Publications (9)

Artificial empathy in healthcare chatbots: Does it feel authentic?

Research output: Journal contributions › Journal articles › Research › peer-review

Social Actor or Technology? Experimental Studies on the Perception of Chatbots Versus Humans and Their Implications for Anthropomorphic Chatbot Design

Research output: Books and anthologies › Dissertations

Anthropomorphe Markengestaltung – Wenn Marken menschlich werden

Research output: Journal contributions › Journal articles › Transfer › peer-review

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Activities (10)

Journal of Business Research (Journal)

Activity: Publication peer-review and editorial work › Peer review of publicationen › Research

Journal of Service Research (Journal)

Activity: Publication peer-review and editorial work › Peer review of publicationen › Research

‘Please, Just Make Service Faster’: When Human-likeness in Chatbots Backfires

Activity: Talk or presentation › Conference Presentations › Research

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Prizes (1)

Lehrpreis für die Veranstaltung "Lehrforschungsprojekt Marketingmanagement #3 Interaktion mit Künstlicher Intelligenz"

Prize: Leuphana internal Prize, Scholaships, distinctions, appointments › Education

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