Zur Qualitätsbeurteilung von professionellen Telefongesprächen in Callcentern: Überlegungen zu interkulturellen Servicegesprächen
Research output: Contributions to collected editions/works › Article in conference proceedings › Research
Authors
| Original language | German | 
|---|---|
| Title of host publication | Klangsprache im Fremdsprachenunterricht | 
| Editors | Ljudmila Velickova, Elena Petrocenko | 
| Volume | VI | 
| Publisher | Universität Woronesch | 
| Publication date | 2011 | 
| Pages | 34-42 | 
| ISBN (print) | 978-5-927318-76-6 | 
| Publication status | Published - 2011 | 
| Event | 6. Internationales Phonetisches Symposium ,,Klangsprache im Fremdsprachenunterricht" 1999 - Woronesh, Russian Federation Duration: 31.12.1999 → … Conference number: 6  | 
- Didactics of the German language
 
