Qualität von E-Health Services: Entwicklung und empirische Überprüfung eines Messinstruments
Research output: Journal contributions › Journal articles › Research › peer-review
Authors
A high e-health service quality is seen as a prerequisite for the use of e-health services. To date, however, there is a lack of clarity regarding the facets of the concept. The present paper addresses this research gap. The purpose is to develop a measurement scale for the quality of e-health services. The empirical findings show that e-health service quality consists of six dimensions: availability, speed of delivery, information quality, individualization, ease of use, and security of the e-health service. Providers of e-health services can utilize the developed scale for the evaluation and improvement of their services.
| Translated title of the contribution | Quality of e-health services: Development and empirical analysis of an assessment instrument |
|---|---|
| Original language | German |
| Journal | Marketing ZFP - Journal of Research and Management |
| Volume | 37 |
| Issue number | 1 |
| Pages (from-to) | 42-56 |
| Number of pages | 15 |
| ISSN | 0344-1369 |
| DOIs | |
| Publication status | Published - 2015 |
| Externally published | Yes |
- Marketing
- Social Psychology
ASJC Scopus Subject Areas
- Management studies