Innovative IT-gestützte Ansätze zur Bewertung der Gesprächsqualität in Telefonverkaufsgesprächen
Research output: Contributions to collected editions/works › Contributions to collected editions/anthologies › Research
Authors
| Original language | German |
|---|---|
| Title of host publication | Erforschung und Optimierung der Callcenterkommunikation |
| Editors | U. Hirschfeld, B. Neuber |
| Number of pages | 19 |
| Place of Publication | Berlin |
| Publisher | Frank & Timme |
| Publication date | 2012 |
| Pages | 195-213 |
| ISBN (Print) | 978-3-86596-417-5 |
| Publication status | Published - 2012 |
- Didactics of the German language