Errors in Working with Office Computers: A First Validation of a Taxonomy for Observed Errors in a Field Setting

Publikation: Beiträge in ZeitschriftenZeitschriftenaufsätzeForschungbegutachtet

Authors

An action-oriented taxonomy of errors in human-computer interaction in the office differentiated four classes: functionality problems, usability problems, interaction problems, and inefficient behavior. Functionality problems were differentiated in how they affect the action process. Usability problems were differentiated according to levels of action regulation and steps in the action process. For example, conscious strategies were differentiated from automatic ones. To examine the taxonomy's construct validation, several hypotheses regarding error-handling time, need for external support, complexity at work, and novices versus experts were tested in a field study of 198. © 1992, Taylor & Francis Group, LLC. All rights reserved.
OriginalspracheEnglisch
ZeitschriftInternational Journal of Human-Computer Interaction
Jahrgang4
Ausgabenummer4
Seiten (von - bis)311-339
Anzahl der Seiten29
ISSN1044-7318
DOIs
PublikationsstatusErschienen - 01.10.1992
Extern publiziertJa

DOI