Consumer Online Search Behavior: A Cross-Industry Analysis Based on User-Level Data
Research output: Contributions to collected editions/works › Article in conference proceedings › Research › peer-review
Authors
Understanding consumer online search behavior is crucial to optimize companies’ paid search advertising campaigns. Standard measures such as the click-through rate do not account for this search behavior over time, which may favor a certain group of search type and, therefore, may mislead managers in allocating their financial spending efficiently. We analyzed a large query log for the occurrence of userspecific interaction patterns within and across three different industries and were able to show that consumers’ online search behavior is indeed a multi-stage process that heavily depends on industry-specific characteristics. For example, whereas a product search within the clothing industry typically begins with general keywords (“sneakers”) and that search process becomes narrowed as it proceeds by including more specific, e.g. brand-related (“sneakers adidas”), keywords, this behavior is a relatively rare event in other industries (e.g., the healthcare industry). Our method to analyze consumer search processes helps companies to identify the role of specific activities within a respective industry and to allocate their financial spending in paid search advertising accordingly.
Original language | English |
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Title of host publication | E-Business and Telecommunications : International Joint Conference, ICETE 2012. Rome, Italy, July 24–27, 2012, Revised Selected Papers |
Editors | Mohammad S. Obaidat, Joaquim Filipe |
Number of pages | 16 |
Place of Publication | Heidelberg |
Publisher | Springer |
Publication date | 2014 |
Pages | 72-87 |
ISBN (print) | 978-3-662-44790-1 |
ISBN (electronic) | 978-3-662-44791-8 |
DOIs | |
Publication status | Published - 2014 |
Event | 9th International Joint Conference on e-Business and Telecommunications - ICETE 2012 - Rom, Italy Duration: 24.07.2012 → 27.07.2012 Conference number: 9 http://www.icete.org/?y=2012 |
- Informatics - Consumer behavior, Online advertising, Online search, Query log