Consumer Online Search Behavior: A Cross-Industry Analysis Based on User-Level Data
Publikation: Beiträge in Sammelwerken › Aufsätze in Konferenzbänden › Forschung › begutachtet
Authors
Understanding consumer online search behavior is crucial to optimize companies’ paid search advertising campaigns. Standard measures such as the click-through rate do not account for this search behavior over time, which may favor a certain group of search type and, therefore, may mislead managers in allocating their financial spending efficiently. We analyzed a large query log for the occurrence of user-specific interaction patterns within and across three different industries and were able to show that consumers’ online search behavior is indeed a multi-stage process that heavily depends on industry-specific characteristics. For example, whereas a product search within the clothing industry typically begins with general keywords (“sneakers”) and that search process becomes narrowed as it proceeds by including more specific, e.g. brand-related (“sneakers adidas”), keywords, this behavior is a relatively rare event in other industries (e.g., the healthcare industry). Our method to analyze consumer search processes helps companies to identify the role of specific activities within a respective industry and to allocate their financial spending in paid search advertising accordingly.
Originalsprache | Englisch |
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Titel | E-Business and Telecommunications : International Joint Conference, ICETE 2012. Rome, Italy, July 24–27, 2012, Revised Selected Papers |
Herausgeber | Mohammad S. Obaidat, Joaquim Filipe |
Anzahl der Seiten | 16 |
Erscheinungsort | Heidelberg |
Verlag | Springer |
Erscheinungsdatum | 2014 |
Seiten | 72-87 |
ISBN (Print) | 978-3-662-44790-1 |
ISBN (elektronisch) | 978-3-662-44791-8 |
DOIs | |
Publikationsstatus | Erschienen - 2014 |
Veranstaltung | 9th International Joint Conference on e-Business and Telecommunications - ICETE 2012 - Rom, Italien Dauer: 24.07.2012 → 27.07.2012 Konferenznummer: 9 http://www.icete.org/?y=2012 |
- Informatik - online search, online advertising, consumer behavior, Query log