The User-Journey in Online Search: An Empirical Study of the Generic-to-Branded Spillover Effect based on User-level Data
Research output: Contributions to collected editions/works › Article in conference proceedings › Research › peer-review
Authors
Traditional metrics in online advertising such as the click-through rate often take into account the users' search activities separately and do not consider any interactions between them. In understanding online search behavior, this fact may favor a certain group of search type and, therefore, may mislead managers in allocating their financial spending efficiently. We analyzed a large query log for the occurrence of user-specific interaction patterns within and across three different industries (clothing, healthcare, hotel) and were able to show that users' online search behavior is indeed a multi-stage process, whereas e.g. a product search for sneakers typically begins with general, often referred to as generic, keywords which becomes narrowed as it proceeds by including more specific, e.g. brand-related ("sneakers adidas"), keywords. Our method to analyze the development of users' search process within query logs helps managers to identify the role of specific activities within a respective industry and to allocate their financial spending in paid search advertising accordingly.
Original language | English |
---|---|
Title of host publication | Proceedings of the International Conference on Data Communication Networking, e-Business and Optical Communication Systems, ICETE : DCNET 2012, ICE-B 2012, OPTICS 2012 |
Editors | Mohammad S. Obaidat, José Luis Sevillano, Zhaoyang Zhang, David Marca, Marten van Sinderen, Jose L. Marzo, Petros Nicopolitidis |
Number of pages | 10 |
Publisher | Science and Technology Publications, Lda (SciTePress) |
Publication date | 01.01.2012 |
Pages | 145-154 |
ISBN (print) | 978-989-8565-23-5 |
DOIs | |
Publication status | Published - 01.01.2012 |
Event | 9th International Joint Conference on e-Business and Telecommunications - ICETE 2012 - Rom, Italy Duration: 24.07.2012 → 27.07.2012 Conference number: 9 http://www.icete.org/?y=2012 |
- Business informatics - consumer behavior, Online advertising, Online search, Query log, spillover