Public Value: Turning a Conceptual Framework into a Scorecard

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In this chapter, Meynhardt's public value theory is outlined and systematically applied to construct and justify a Public Value Scorecard (PVSC). Different inquiry techniques, such as survey versions, interview methods and social media analysis, are introduced. A number of case examples, e.g. FC Bayern Munich, Federal Labor Agency and Nestlé are described to illustrate applications both in the public and private sector.
Original languageEnglish
Title of host publicationPublic Value and Public Administration
EditorsJohn M. Bryson, Barbara Crosby, Laura Bloomberg
Number of pages23
Place of PublicationWashington D.C.
PublisherGeorgetown University Press
Publication date2015
Edition1
Pages147-169
ISBN (print)978-1-62616-261-7, 978-1-62616-262-4
ISBN (electronic)978-1-62616-263-1
Publication statusPublished - 2015