One for all, all for one: Social considerations in user acceptance of contact tracing apps using longitudinal evidence from Germany and Switzerland
Research output: Journal contributions › Journal articles › Research › peer-review
Authors
We propose a conceptual model of acceptance of contact tracing apps based on the privacy calculus perspective. Moving beyond the duality of personal benefits and privacy risks, we theorize that users hold social considerations (i.e., social benefits and risks) that underlie their acceptance decisions. To test our propositions, we chose the context of COVID-19 contact tracing apps and conducted a qualitative pre-study and longitudinal quantitative main study with 589 participants from Germany and Switzerland. Our findings confirm the prominence of individual privacy calculus in explaining intention to use and actual behavior. While privacy risks are a significant determinant of intention to use, social risks (operationalized as fear of mass surveillance) have a notably stronger impact. Our mediation analysis suggests that social risks represent the underlying mechanism behind the observed negative link between individual privacy risks and contact tracing apps' acceptance. Furthermore, we find a substantial intention–behavior gap.
Original language | English |
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Article number | 102473 |
Journal | International Journal of Information Management |
Volume | 64 |
Number of pages | 16 |
ISSN | 0268-4012 |
DOIs | |
Publication status | Published - 06.2022 |
Externally published | Yes |
Bibliographical note
Funding Information:
The project was funded and supported by the German Federal Ministry of Education and Research and the Hessen State Ministry for Higher Education, Research and Arts within their joint support of the National Research Center for Applied Cybersecurity ATHENE .
Publisher Copyright:
© 2022 The Authors
- Digital contact tracing, Intention-behavior gap, Longitudinal study, Privacy calculus, Privacy risks, Surveillance
- Business informatics
- Informatics