One for all, all for one: Social considerations in user acceptance of contact tracing apps using longitudinal evidence from Germany and Switzerland

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Authors

We propose a conceptual model of acceptance of contact tracing apps based on the privacy calculus perspective. Moving beyond the duality of personal benefits and privacy risks, we theorize that users hold social considerations (i.e., social benefits and risks) that underlie their acceptance decisions. To test our propositions, we chose the context of COVID-19 contact tracing apps and conducted a qualitative pre-study and longitudinal quantitative main study with 589 participants from Germany and Switzerland. Our findings confirm the prominence of individual privacy calculus in explaining intention to use and actual behavior. While privacy risks are a significant determinant of intention to use, social risks (operationalized as fear of mass surveillance) have a notably stronger impact. Our mediation analysis suggests that social risks represent the underlying mechanism behind the observed negative link between individual privacy risks and contact tracing apps' acceptance. Furthermore, we find a substantial intention–behavior gap.

Original languageEnglish
Article number102473
JournalInternational Journal of Information Management
Volume64
Number of pages16
ISSN0268-4012
DOIs
Publication statusPublished - 06.2022
Externally publishedYes

Bibliographical note

Publisher Copyright:
© 2022 The Authors

    Research areas

  • Digital contact tracing, Intention-behavior gap, Longitudinal study, Privacy calculus, Privacy risks, Surveillance
  • Business informatics
  • Informatics

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