Behind Videoconferencing Fatigue at Work: The Taxing Effects of Self-View and the Mediating Role of Public Self-Awareness

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Authors

A remarkable peculiarity of videoconferencing (VC) applications – the self-view – a.k.a. digital mirror, is examined as a potential reason behind the voiced exhaustion among users. This work draws on technostress research and objective self-awareness theory and proposes the communication role (sender vs. receiver) as an interaction variable. We report the results of two studies among European employees (n1 = 176, n2 = 253) with a one-year time lag. A higher frequency of self-view in a VC when receiving a message, i.e., listening to others, indirectly increases negative affect (study 1 & 2) and exhaustion (study 2) via the increased state of public self-awareness. Self-viewing in the role of message sender, e.g., as an online presenter, also increases public self-awareness, but its overall effects are less harmful. As for individual differences, users predisposed to public self-consciousness were more concerned with how other VC participants perceived them. Gender effects were insignificant.

Original languageEnglish
JournalBusiness and Information Systems Engineering
Volume67
Issue number2
Pages (from-to)227-245
Number of pages19
ISSN2363-7005
DOIs
Publication statusPublished - 04.2025
Externally publishedYes

Bibliographical note

Publisher Copyright:
© The Author(s) 2024.

    Research areas

  • Remote work, Self-Awareness, Self-View, Technostress, Videoconferencing, Zoom fatigue
  • Informatics

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