Newsfeed clutter as an inhibitor of sensemaking
Research output: Contributions to collected editions/works › Article in conference proceedings › Research › peer-review
Authors
As a central functionality of SNSs, the newsfeed is responsible for the way, how content is presented. This paper investigates the implications of current content presentation on Facebook, which has appeared to be a matter of users' criticism. Leaning on the communication theory, we conceptualize clutter on a newsfeed as noise that hinders the receiver's adequate message decoding (i.e., sensemaking). We further operationalize newsfeed clutter via perceived disorder, information overload, and system feature overload. Our participants browsed their Facebook newsfeed for at least 5 minutes. The follow-up survey results provide partial support for our hypotheses, with only perceived disorder significantly associated with lower sensemaking. These findings shed new light on user experience and underpin the importance of SNSs as communication systems, adding to the existent literature on the dark sides of social media.
Original language | English |
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Title of host publication | 27th Annual Americas Conference on Information Systems, AMCIS 2021 |
Place of Publication | Atlanta |
Publisher | Association for Information Systems |
Publication date | 2021 |
Article number | 1295 |
ISBN (electronic) | 978-1-7336325-8-4 |
Publication status | Published - 2021 |
Externally published | Yes |
Event | 27th Annual Americas Conference on Information Systems - AMCIS 2021: Digital Innovation and Entrepreneurship - Virtual, Online, United States Duration: 09.08.2021 → 13.08.2021 Conference number: 27 https://amcis2021.aisconferences.org/ |
Bibliographical note
Funding Information:
This work has been funded by the Federal Ministry of Education and Research of Germany (BMBF) under grant no. 16DII127 ("Deutsches Internet-Institut").
Funding Information:
This work has been funded by the Federal Ministry of Education and grant no. 16DII127 ("Deutsches Internet-Institut").
Publisher Copyright:
© AMCIS 2021.
- Newsfeed, Noise, Sensemaking, SNS
- Business informatics