Newsfeed clutter as an inhibitor of sensemaking
Research output: Contributions to collected editions/works › Article in conference proceedings › Research › peer-review
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27th Annual Americas Conference on Information Systems, AMCIS 2021. Atlanta: Association for Information Systems, 2021. 1295 (27th Annual Americas Conference on Information Systems, AMCIS 2021).
Research output: Contributions to collected editions/works › Article in conference proceedings › Research › peer-review
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RIS
TY - CHAP
T1 - Newsfeed clutter as an inhibitor of sensemaking
AU - Gundlach, Jana
AU - Abramova, Olga
N1 - Conference code: 27
PY - 2021
Y1 - 2021
N2 - As a central functionality of SNSs, the newsfeed is responsible for the way, how content is presented. This paper investigates the implications of current content presentation on Facebook, which has appeared to be a matter of users' criticism. Leaning on the communication theory, we conceptualize clutter on a newsfeed as noise that hinders the receiver's adequate message decoding (i.e., sensemaking). We further operationalize newsfeed clutter via perceived disorder, information overload, and system feature overload. Our participants browsed their Facebook newsfeed for at least 5 minutes. The follow-up survey results provide partial support for our hypotheses, with only perceived disorder significantly associated with lower sensemaking. These findings shed new light on user experience and underpin the importance of SNSs as communication systems, adding to the existent literature on the dark sides of social media.
AB - As a central functionality of SNSs, the newsfeed is responsible for the way, how content is presented. This paper investigates the implications of current content presentation on Facebook, which has appeared to be a matter of users' criticism. Leaning on the communication theory, we conceptualize clutter on a newsfeed as noise that hinders the receiver's adequate message decoding (i.e., sensemaking). We further operationalize newsfeed clutter via perceived disorder, information overload, and system feature overload. Our participants browsed their Facebook newsfeed for at least 5 minutes. The follow-up survey results provide partial support for our hypotheses, with only perceived disorder significantly associated with lower sensemaking. These findings shed new light on user experience and underpin the importance of SNSs as communication systems, adding to the existent literature on the dark sides of social media.
KW - Newsfeed
KW - Noise
KW - Sensemaking
KW - SNS
KW - Business informatics
UR - http://www.scopus.com/inward/record.url?scp=85118633885&partnerID=8YFLogxK
UR - https://aisel.aisnet.org/amcis2021/virtual_communities/virtual_communities/3/
M3 - Article in conference proceedings
AN - SCOPUS:85118633885
T3 - 27th Annual Americas Conference on Information Systems, AMCIS 2021
BT - 27th Annual Americas Conference on Information Systems, AMCIS 2021
PB - Association for Information Systems
CY - Atlanta
T2 - 27th Annual Americas Conference on Information Systems - AMCIS 2021
Y2 - 9 August 2021 through 13 August 2021
ER -