How business reporting changed during the financial crisis: A comparative case study of two large U.S. banks

Research output: Journal contributionsJournal articlesResearchpeer-review

Authors

  • Mark K. Muheki
  • Klarissa Lueg
  • Rainer Lueg
  • Christian Schmaltz

Challenging times, such as the recent financial crisis, appear to cause organizations to change their business reporting. Yet, there is not much evidence of how changes in business reporting were enacted by banks, and there is only little discussion about the extent to which this can be seen and assessed as crisis communication. Using a comparative case study of two U.S. banks, we investigate how their way to report financial performance changed during the 'troubled times.' The investigation uses annual reports that cover years before and during the financial crisis. The findings suggest that the two banks have substantially changed their business reporting due to new regulations, the unfavorable economic situation, as well as strategic challenges such as loss in customer satisfaction. We thus conclude that business reporting can be seen - at least temporarily - as a tool for crisis communication. We document our findings along the four perspectives the banks use for their business reporting and that reflect the banks' main stakeholders: shareholders, customers, employees and the community.

Original languageEnglish
JournalProblems and Perspectives in Management (PPM)
Volume12
Issue number1 (cont.)
Pages (from-to)191-208
Number of pages18
ISSN1727-7051
Publication statusPublished - 2014
Externally publishedYes

    Research areas

  • Banking regulation, Banks, Crisis communication, Financial crisis, Financial reporting
  • Management studies

Recently viewed

Researchers

  1. Felix Lösing

Publications

  1. Spatial scale affects seed predation and dispersal in contrasting anthropogenic landscapes
  2. Pragmatic Function of Twitter Handlers' Perspectives on Children Discourse in Nigeria.
  3. Light treatment of a complex problem
  4. Challenges and Choices in Conducting Qualitative Meta-studies
  5. Export scope and characteristics of destination countries
  6. Differentiated integration and role conceptions in multilateral security orders. A comparative study of France, Germany, Ireland and Romania
  7. Species-Specific Effects on Throughfall Kinetic Energy in Subtropical Forest Plantations Are Related to Leaf Traits and Tree Architecture
  8. Systemic aspects of auditory interactive art in the public sphere.
  9. Zufall mit System
  10. Mythos als Aufklärung
  11. The Making of Urban Computing Environments
  12. Rebound effects
  13. Geburtstag, Geburtstag
  14. Hot deformation mechanisms in AZ31 Magnesium Alloy Extruded at different temperatures
  15. Das Wunder
  16. "Now I like it".
  17. Koordination verbessern
  18. Ist Cola sauer?
  19. Heteroaggregation of titanium dioxide nanoparticles with model natural colloids under environmentally relevant conditions
  20. Sozialer Raum und Lebensstil
  21. Trainingslehre - Aufwärmen : Stretchen: ja oder nein?
  22. Die vertrackte Urteilsform
  23. machine/readable. Reflextions upon the ›knowledge‹ of images
  24. Factors affecting fruit set in Aizoaceae species of the Succulent Karoo
  25. SAP exchange infrastructure for developers
  26. Spaghetti Code
  27. The artificial intelligence of sense.
  28. Subsidies for learning in renewable energy technologies under market power and emission trading
  29. Principles for sustainable urban places
  30. Sozialberichterstattung
  31. Advanced Controlling - eine Ideenskizze
  32. Mechanical performance optimization of similar thin AA 7075‐T6 sheets produced by refill friction stir spot welding