Digitalization of the Banking Industry: A Multiple Stakeholder Analysis on Strategic Alignment

Research output: Contributions to collected editions/worksArticle in conference proceedingsResearchpeer-review

Standard

Digitalization of the Banking Industry: A Multiple Stakeholder Analysis on Strategic Alignment. / Schmidt, Julian; Drews, Paul; Schirmer, Ingrid.
AMCIS 2017 - America's Conference on Information Systems: A Tradition of Innovation. Vol. 2017 AIS eLibrary, 2017. (Proceedings of the Americas Conference on Information Systems (AMCIS); Vol. 2017-August).

Research output: Contributions to collected editions/worksArticle in conference proceedingsResearchpeer-review

Harvard

Schmidt, J, Drews, P & Schirmer, I 2017, Digitalization of the Banking Industry: A Multiple Stakeholder Analysis on Strategic Alignment. in AMCIS 2017 - America's Conference on Information Systems: A Tradition of Innovation. vol. 2017, Proceedings of the Americas Conference on Information Systems (AMCIS), vol. 2017-August, AIS eLibrary, Americas Conference on Information Systems - AMCIS 2017, Boston, Massachusetts, United States, 10.08.17. <https://aisel.aisnet.org/amcis2017/StrategicIT/Presentations/27/>

APA

Schmidt, J., Drews, P., & Schirmer, I. (2017). Digitalization of the Banking Industry: A Multiple Stakeholder Analysis on Strategic Alignment. In AMCIS 2017 - America's Conference on Information Systems: A Tradition of Innovation (Vol. 2017). (Proceedings of the Americas Conference on Information Systems (AMCIS); Vol. 2017-August). AIS eLibrary. https://aisel.aisnet.org/amcis2017/StrategicIT/Presentations/27/

Vancouver

Schmidt J, Drews P, Schirmer I. Digitalization of the Banking Industry: A Multiple Stakeholder Analysis on Strategic Alignment. In AMCIS 2017 - America's Conference on Information Systems: A Tradition of Innovation. Vol. 2017. AIS eLibrary. 2017. (Proceedings of the Americas Conference on Information Systems (AMCIS)).

Bibtex

@inbook{9cbbd6b299274a33a262ee90d7211169,
title = "Digitalization of the Banking Industry: A Multiple Stakeholder Analysis on Strategic Alignment",
abstract = "Today, enterprises from many industries experience that moving towards a digital business is a major challenge. The banking industry is heavily affected by the digital transformation as customers{\textquoteright} expectations drive the need for adapting strategies, processes and IT. So far, studies on the digitalization in the banking industry have either focused on the strategic level, the customer perspective or the internal perspective. In our study, we integrate the findings of previous studies for each perspective by employing a multiple-stakeholder analysis. The results show that the internal processes and IT systems are not yet ready for meeting the demands of the strategic and customer perspective. The banks{\textquoteright} digital strategy is often well-aligned with the customer needs but both are weakly aligned with the internal organization and IT. Especially the low integration of IT and the low degree of process automation are identified as inhibiting factors for the digital agenda. ",
keywords = "Business informatics, Digital Transformation, Digitalization, Digital Business, Banks, Banking, Strategy, Alignment",
author = "Julian Schmidt and Paul Drews and Ingrid Schirmer",
note = "Publisher Copyright: {\textcopyright} 2017 AIS/ICIS Administrative Office. All Rights Reserved.; Americas Conference on Information Systems - AMCIS 2017 : A Tradition of Innovation, AMCIS 2017 ; Conference date: 10-08-2017 Through 12-08-2017",
year = "2017",
language = "English",
volume = "2017",
series = "Proceedings of the Americas Conference on Information Systems (AMCIS)",
publisher = "AIS eLibrary",
booktitle = "AMCIS 2017 - America's Conference on Information Systems",
address = "United States",
url = "https://archives.aisconferences.org/amcis2017/index.html",

}

RIS

TY - CHAP

T1 - Digitalization of the Banking Industry

T2 - Americas Conference on Information Systems - AMCIS 2017

AU - Schmidt, Julian

AU - Drews, Paul

AU - Schirmer, Ingrid

N1 - Conference code: 23

PY - 2017

Y1 - 2017

N2 - Today, enterprises from many industries experience that moving towards a digital business is a major challenge. The banking industry is heavily affected by the digital transformation as customers’ expectations drive the need for adapting strategies, processes and IT. So far, studies on the digitalization in the banking industry have either focused on the strategic level, the customer perspective or the internal perspective. In our study, we integrate the findings of previous studies for each perspective by employing a multiple-stakeholder analysis. The results show that the internal processes and IT systems are not yet ready for meeting the demands of the strategic and customer perspective. The banks’ digital strategy is often well-aligned with the customer needs but both are weakly aligned with the internal organization and IT. Especially the low integration of IT and the low degree of process automation are identified as inhibiting factors for the digital agenda.

AB - Today, enterprises from many industries experience that moving towards a digital business is a major challenge. The banking industry is heavily affected by the digital transformation as customers’ expectations drive the need for adapting strategies, processes and IT. So far, studies on the digitalization in the banking industry have either focused on the strategic level, the customer perspective or the internal perspective. In our study, we integrate the findings of previous studies for each perspective by employing a multiple-stakeholder analysis. The results show that the internal processes and IT systems are not yet ready for meeting the demands of the strategic and customer perspective. The banks’ digital strategy is often well-aligned with the customer needs but both are weakly aligned with the internal organization and IT. Especially the low integration of IT and the low degree of process automation are identified as inhibiting factors for the digital agenda.

KW - Business informatics

KW - Digital Transformation

KW - Digitalization

KW - Digital Business

KW - Banks

KW - Banking

KW - Strategy

KW - Alignment

UR - http://aisel.aisnet.org/amcis2017/StrategicIT/Presentations/27/

UR - http://www.scopus.com/inward/record.url?scp=85048385580&partnerID=8YFLogxK

UR - https://www.mendeley.com/catalogue/08bcd0b3-a002-3bf8-84d0-50eaf752ca8f/

M3 - Article in conference proceedings

VL - 2017

T3 - Proceedings of the Americas Conference on Information Systems (AMCIS)

BT - AMCIS 2017 - America's Conference on Information Systems

PB - AIS eLibrary

Y2 - 10 August 2017 through 12 August 2017

ER -