Better Be Fair!: Observed Workplace Incivility and Its Negative Impact on Customer Attitude

Petra Härle; Verena  Batt; Manfred Bruhn

Better Be Fair! Observed Workplace Incivility and Its Negative Impact on Customer Attitude

Research output: Contributions to collected editions/works › Published abstract in conference proceedings › Research › peer-review

Standard

Better Be Fair! Observed Workplace Incivility and Its Negative Impact on Customer Attitude . / Härle, Petra; Batt, Verena ; Bruhn, Manfred.
Conference Proceedings of ANZMAC CONFERENCE 2015: Innovation and Growth Strategies in Marketing. ed. / Ashish Sinha; Jack Cadeaux; Tania Bucic. University of New South Wales, 2015. p. 674 (ANZMAC Conference).

Research output: Contributions to collected editions/works › Published abstract in conference proceedings › Research › peer-review

Harvard

Härle, P, Batt, V & Bruhn, M 2015, Better Be Fair! Observed Workplace Incivility and Its Negative Impact on Customer Attitude . in A Sinha, J Cadeaux & T Bucic (eds), Conference Proceedings of ANZMAC CONFERENCE 2015: Innovation and Growth Strategies in Marketing. ANZMAC Conference, University of New South Wales, pp. 674, 17th Australia and New Zealand Marketing Academy Conference - ANZMAC 2015 , Sydney, Australia, 30.11.15. <https://www.business.unsw.edu.au/Campaigns-Site/anzmac/Documents/2015-ANZMAC-Conference-Proceedings.pdf>

APA

Härle, P., Batt, V., & Bruhn, M. (2015). Better Be Fair! Observed Workplace Incivility and Its Negative Impact on Customer Attitude . In A. Sinha, J. Cadeaux, & T. Bucic (Eds.), Conference Proceedings of ANZMAC CONFERENCE 2015: Innovation and Growth Strategies in Marketing (pp. 674). (ANZMAC Conference). University of New South Wales. https://www.business.unsw.edu.au/Campaigns-Site/anzmac/Documents/2015-ANZMAC-Conference-Proceedings.pdf

Vancouver

Härle P, Batt V, Bruhn M. Better Be Fair! Observed Workplace Incivility and Its Negative Impact on Customer Attitude . In Sinha A, Cadeaux J, Bucic T, editors, Conference Proceedings of ANZMAC CONFERENCE 2015: Innovation and Growth Strategies in Marketing. University of New South Wales. 2015. p. 674. (ANZMAC Conference).

Bibtex

@inbook{372a3242319546dba491ef617ebd4003,

title = "Better Be Fair!: Observed Workplace Incivility and Its Negative Impact on Customer Attitude ",

keywords = "Management studies, Deontic Justice, Observed Incivility, Trust, Perceived Service Quality, Hierarchical Differences",

author = "Petra H{\"a}rle and Verena Batt and Manfred Bruhn",

note = "ISSN: 1441-3582; 17th Australia and New Zealand Marketing Academy Conference - ANZMAC 2015 : Innovation and Growth Strategies in Marketing, ANZMAC 2015 ; Conference date: 30-11-2015 Through 02-12-2015",

year = "2015",

language = "English",

series = "ANZMAC Conference",

publisher = "University of New South Wales",

pages = "674",

editor = "Ashish Sinha and Cadeaux, {Jack } and Bucic, {Tania }",

booktitle = "Conference Proceedings of ANZMAC CONFERENCE 2015",

address = "Australia",

url = "https://www.business.unsw.edu.au/Campaigns-Site/anzmac/Documents/2015-ANZMAC-Conference-Program.pdf",

}

RIS

TY - CHAP

T1 - Better Be Fair!

T2 - 17th Australia and New Zealand Marketing Academy Conference - ANZMAC 2015

AU - Härle, Petra

AU - Batt, Verena

AU - Bruhn, Manfred

N1 - Conference code: 17

PY - 2015

Y1 - 2015

KW - Management studies

KW - Deontic Justice

KW - Observed Incivility

KW - Trust

KW - Perceived Service Quality

KW - Hierarchical Differences

M3 - Published abstract in conference proceedings

T3 - ANZMAC Conference

SP - 674

BT - Conference Proceedings of ANZMAC CONFERENCE 2015

A2 - Sinha, Ashish

A2 - Cadeaux, Jack

A2 - Bucic, Tania

PB - University of New South Wales

Y2 - 30 November 2015 through 2 December 2015

ER -

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Research output: Contributions to collected editions/works › Published abstract in conference proceedings › Research › peer-review