Better Be Fair! Observed Workplace Incivility and Its Negative Impact on Customer Attitude
Research output: Contributions to collected editions/works › Published abstract in conference proceedings › Research › peer-review
Authors
| Original language | English |
|---|---|
| Title of host publication | Conference Proceedings of ANZMAC CONFERENCE 2015 : Innovation and Growth Strategies in Marketing |
| Editors | Ashish Sinha, Jack Cadeaux, Tania Bucic |
| Number of pages | 1 |
| Publisher | University of New South Wales |
| Publication date | 2015 |
| Pages | 674 |
| Publication status | Published - 2015 |
| Externally published | Yes |
| Event | 17th Australia and New Zealand Marketing Academy Conference - ANZMAC 2015 : Innovation and Growth Strategies in Marketing - UNSW Business School, Sydney, Australia Duration: 30.11.2015 → 02.12.2015 Conference number: 17 https://www.business.unsw.edu.au/Campaigns-Site/anzmac/Documents/2015-ANZMAC-Conference-Program.pdf |
Bibliographical note
ISSN: 1441-3582
- Management studies - Deontic Justice, Observed Incivility, Trust, Perceived Service Quality, Hierarchical Differences