Behind the Scenes of Automation: Ghostly Care-Work, Maintenance, and Interferences: Exploring participatory practices and methods to uncover the ghostly presence of humans and human labor in automation

Research output: Contributions to collected editions/worksArticle in conference proceedingsResearchpeer-review


  • Yana Boeva
  • Arne Berger
  • Andreas Bischof
  • Olivia Doggett
  • Hendrik Heuer
  • Juliane Jarke
  • Pat Treusch
  • Roger Andre Søraa
  • Zhasmina Tacheva
  • Maja Lee Voigt

Industry and media have long represented automation as a harbinger of development and convenience in different areas of life. An anxious prospect to some, automation systems promise "progress"and profitability to others by conjuring corporate computational futures. What remains behind the scenes of these predictions and imaginaries of automation is the invisible human labor of global ghost workers caring for, maintaining, and repairing technologies. Invisible but irreplaceable, computation performed by humans in precarious conditions fills gaps that computer technologies lack skills and sensibility for. In this hybrid workshop, we ask who the "ghosts"are in the machines. The workshop will address the ghostly presence of humans and human labor in automation and its challenges to HCI research and design.

Original languageEnglish
Title of host publicationCHI 2023 - Extended Abstracts of the 2023 CHI Conference on Human Factors in Computing Systems
EditorsAlbrecht Schmidt, Kaisa Väänänen, Tesh Goyal, Per Ola Kristensson, Anicia Peters
Number of pages5
PublisherAssociation for Computing Machinery, Inc
Publication date19.04.2023
Article number332
ISBN (print)9781450394222
ISBN (electronic)9781450394222
Publication statusPublished - 19.04.2023
EventACM CHI Conference on Human Factors in Computing Systems 2023 - Congress Center Hamburg, Hamburg, Germany
Duration: 23.04.202328.04.2023

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