Behind the Scenes of Automation: Ghostly Care-Work, Maintenance, and Interferences: Exploring participatory practices and methods to uncover the ghostly presence of humans and human labor in automation

Research output: Contributions to collected editions/worksArticle in conference proceedingsResearchpeer-review

Standard

Behind the Scenes of Automation: Ghostly Care-Work, Maintenance, and Interferences: Exploring participatory practices and methods to uncover the ghostly presence of humans and human labor in automation. / Boeva, Yana; Berger, Arne; Bischof, Andreas et al.
CHI 2023 - Extended Abstracts of the 2023 CHI Conference on Human Factors in Computing Systems. ed. / Albrecht Schmidt; Kaisa Väänänen; Tesh Goyal; Per Ola Kristensson; Anicia Peters. Association for Computing Machinery, Inc, 2023. p. 1-5 332 (Conference on Human Factors in Computing Systems - Proceedings).

Research output: Contributions to collected editions/worksArticle in conference proceedingsResearchpeer-review

Harvard

Boeva, Y, Berger, A, Bischof, A, Doggett, O, Heuer, H, Jarke, J, Treusch, P, Søraa, RA, Tacheva, Z & Voigt, ML 2023, Behind the Scenes of Automation: Ghostly Care-Work, Maintenance, and Interferences: Exploring participatory practices and methods to uncover the ghostly presence of humans and human labor in automation. in A Schmidt, K Väänänen, T Goyal, PO Kristensson & A Peters (eds), CHI 2023 - Extended Abstracts of the 2023 CHI Conference on Human Factors in Computing Systems., 332, Conference on Human Factors in Computing Systems - Proceedings, Association for Computing Machinery, Inc, pp. 1-5, ACM CHI Conference on Human Factors in Computing Systems 2023, Hamburg, Hamburg, Germany, 23.04.23. https://doi.org/10.1145/3544549.3573830

APA

Boeva, Y., Berger, A., Bischof, A., Doggett, O., Heuer, H., Jarke, J., Treusch, P., Søraa, R. A., Tacheva, Z., & Voigt, M. L. (2023). Behind the Scenes of Automation: Ghostly Care-Work, Maintenance, and Interferences: Exploring participatory practices and methods to uncover the ghostly presence of humans and human labor in automation. In A. Schmidt, K. Väänänen, T. Goyal, P. O. Kristensson, & A. Peters (Eds.), CHI 2023 - Extended Abstracts of the 2023 CHI Conference on Human Factors in Computing Systems (pp. 1-5). Article 332 (Conference on Human Factors in Computing Systems - Proceedings). Association for Computing Machinery, Inc. https://doi.org/10.1145/3544549.3573830

Vancouver

Boeva Y, Berger A, Bischof A, Doggett O, Heuer H, Jarke J et al. Behind the Scenes of Automation: Ghostly Care-Work, Maintenance, and Interferences: Exploring participatory practices and methods to uncover the ghostly presence of humans and human labor in automation. In Schmidt A, Väänänen K, Goyal T, Kristensson PO, Peters A, editors, CHI 2023 - Extended Abstracts of the 2023 CHI Conference on Human Factors in Computing Systems. Association for Computing Machinery, Inc. 2023. p. 1-5. 332. (Conference on Human Factors in Computing Systems - Proceedings). doi: 10.1145/3544549.3573830

Bibtex

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title = "Behind the Scenes of Automation: Ghostly Care-Work, Maintenance, and Interferences: Exploring participatory practices and methods to uncover the ghostly presence of humans and human labor in automation",
abstract = "Industry and media have long represented automation as a harbinger of development and convenience in different areas of life. An anxious prospect to some, automation systems promise {"}progress{"}and profitability to others by conjuring corporate computational futures. What remains behind the scenes of these predictions and imaginaries of automation is the invisible human labor of global ghost workers caring for, maintaining, and repairing technologies. Invisible but irreplaceable, computation performed by humans in precarious conditions fills gaps that computer technologies lack skills and sensibility for. In this hybrid workshop, we ask who the {"}ghosts{"}are in the machines. The workshop will address the ghostly presence of humans and human labor in automation and its challenges to HCI research and design.",
keywords = "Automation, Design Fiction, Ghost work, Labor, Digital media, Media and communication studies",
author = "Yana Boeva and Arne Berger and Andreas Bischof and Olivia Doggett and Hendrik Heuer and Juliane Jarke and Pat Treusch and S{\o}raa, {Roger Andre} and Zhasmina Tacheva and Voigt, {Maja Lee}",
note = "Publisher Copyright: {\textcopyright} 2023 Owner/Author.; ACM CHI Conference on Human Factors in Computing Systems 2023, CHI 2023 ; Conference date: 23-04-2023 Through 28-04-2023",
year = "2023",
month = apr,
day = "19",
doi = "10.1145/3544549.3573830",
language = "English",
isbn = "9781450394222",
series = "Conference on Human Factors in Computing Systems - Proceedings",
publisher = "Association for Computing Machinery, Inc",
pages = "1--5",
editor = "Albrecht Schmidt and Kaisa V{\"a}{\"a}n{\"a}nen and Tesh Goyal and Kristensson, {Per Ola} and Anicia Peters",
booktitle = "CHI 2023 - Extended Abstracts of the 2023 CHI Conference on Human Factors in Computing Systems",
address = "United States",
url = "https://chi2023.acm.org/",

}

RIS

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T1 - Behind the Scenes of Automation

T2 - ACM CHI Conference on Human Factors in Computing Systems 2023

AU - Boeva, Yana

AU - Berger, Arne

AU - Bischof, Andreas

AU - Doggett, Olivia

AU - Heuer, Hendrik

AU - Jarke, Juliane

AU - Treusch, Pat

AU - Søraa, Roger Andre

AU - Tacheva, Zhasmina

AU - Voigt, Maja Lee

N1 - Publisher Copyright: © 2023 Owner/Author.

PY - 2023/4/19

Y1 - 2023/4/19

N2 - Industry and media have long represented automation as a harbinger of development and convenience in different areas of life. An anxious prospect to some, automation systems promise "progress"and profitability to others by conjuring corporate computational futures. What remains behind the scenes of these predictions and imaginaries of automation is the invisible human labor of global ghost workers caring for, maintaining, and repairing technologies. Invisible but irreplaceable, computation performed by humans in precarious conditions fills gaps that computer technologies lack skills and sensibility for. In this hybrid workshop, we ask who the "ghosts"are in the machines. The workshop will address the ghostly presence of humans and human labor in automation and its challenges to HCI research and design.

AB - Industry and media have long represented automation as a harbinger of development and convenience in different areas of life. An anxious prospect to some, automation systems promise "progress"and profitability to others by conjuring corporate computational futures. What remains behind the scenes of these predictions and imaginaries of automation is the invisible human labor of global ghost workers caring for, maintaining, and repairing technologies. Invisible but irreplaceable, computation performed by humans in precarious conditions fills gaps that computer technologies lack skills and sensibility for. In this hybrid workshop, we ask who the "ghosts"are in the machines. The workshop will address the ghostly presence of humans and human labor in automation and its challenges to HCI research and design.

KW - Automation

KW - Design Fiction

KW - Ghost work

KW - Labor

KW - Digital media

KW - Media and communication studies

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UR - https://www.mendeley.com/catalogue/09c8f922-d267-3695-87ff-f99f52f7d52d/

U2 - 10.1145/3544549.3573830

DO - 10.1145/3544549.3573830

M3 - Article in conference proceedings

AN - SCOPUS:85158097028

SN - 9781450394222

T3 - Conference on Human Factors in Computing Systems - Proceedings

SP - 1

EP - 5

BT - CHI 2023 - Extended Abstracts of the 2023 CHI Conference on Human Factors in Computing Systems

A2 - Schmidt, Albrecht

A2 - Väänänen, Kaisa

A2 - Goyal, Tesh

A2 - Kristensson, Per Ola

A2 - Peters, Anicia

PB - Association for Computing Machinery, Inc

Y2 - 23 April 2023 through 28 April 2023

ER -

DOI