Affective responses to system messages in human-computer-interaction: Effects of modality and message type
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In: Interacting with Computers, Vol. 23, No. 4, 07.2011, p. 372-383.
Research output: Journal contributions › Journal articles › Research › peer-review
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TY - JOUR
T1 - Affective responses to system messages in human-computer-interaction
T2 - Effects of modality and message type
AU - Pfister, Hans-Rüdiger
AU - Wollstädter, Sabine
AU - Peter, Christian
PY - 2011/7
Y1 - 2011/7
N2 - Affective responses of users to system messages in human–computer interaction are a key to study usersatisfaction. However, little is known about the particular affective patterns elicited by various types ofsystem messages. In this experimental study we examined if and how different system messages, presentedin different modalities, influence users’ affective responses. Three types of messages, inputrequests, status notifications, and error messages, were presented either as text or speech, and eitheralone or in combination with icons or sounds, while users worked on several typical computer tasks.Affective responses following system messages were assessed employing a multi-modal approach, usingsubjective rating scales as well as physiological measures. Results show that affective responses vary systematicallydepending on the type of message, and that spoken messages generally elicit more positiveaffect than written messages. Implications on how to enhance user satisfaction by appropriate messagedesign are discussed.
AB - Affective responses of users to system messages in human–computer interaction are a key to study usersatisfaction. However, little is known about the particular affective patterns elicited by various types ofsystem messages. In this experimental study we examined if and how different system messages, presentedin different modalities, influence users’ affective responses. Three types of messages, inputrequests, status notifications, and error messages, were presented either as text or speech, and eitheralone or in combination with icons or sounds, while users worked on several typical computer tasks.Affective responses following system messages were assessed employing a multi-modal approach, usingsubjective rating scales as well as physiological measures. Results show that affective responses vary systematicallydepending on the type of message, and that spoken messages generally elicit more positiveaffect than written messages. Implications on how to enhance user satisfaction by appropriate messagedesign are discussed.
KW - Psychology
KW - Affect
KW - Affective computing
KW - Interface design
KW - Physiological responses
KW - System messages
KW - Usability
UR - http://www.scopus.com/inward/record.url?scp=79959824045&partnerID=8YFLogxK
U2 - 10.1016/j.intcom.2011.05.006
DO - 10.1016/j.intcom.2011.05.006
M3 - Journal articles
VL - 23
SP - 372
EP - 383
JO - Interacting with Computers
JF - Interacting with Computers
SN - 0953-5438
SN - 1873-7951
IS - 4
ER -