Cross-cultural differences in consumers' perception of the credibility of cause-related marketing (CRM) campaigns

Research output: Contributions to collected editions/worksPublished abstract in conference proceedingsResearchpeer-review

Authors

PurposeConsumers’ high skepticism is a key problem in CSR communication, particularly towards promotional forms of CSR, e.g. CRM. Previous studies on consumers’ skepticism towards CRM have focused on consumers’ perceived motives for compa-nies’ CSR activities (altruistic vs. egoistic). These studies showed that consumers’ skepticism concerning companies’ motives negatively affects their attitudes towards these companies as well as their purchase intentions. Based on previous findings on differences in CSR activities in Germany and the US, this study focuses on intercultural differences by examining motive attribution towards CRM campaigns by Germans and Americans and related implications for perceived credibility of CRM campaigns in the two countries.DesignParticipants in Germany as well as in the US are asked to evaluate a CRM campaign from Pedigree, a manufacturer of dog food well known in both countries. More specifically, they are being asked to assess the motives of this company to engage in CSR and the credibility of the CRM campaign.FindingsBased on previous studies on different traditions of civic engagement in Germany and America and the consequences for CSR today, it is assumed that Americans are more likely to think of CRM as a credible and effective way to address the country’s social problems, whereas Germans frequently associate CSR with attempts to improve the company’s reputation as well as sales.Originality/valueSo far, intercultural differences have not been taken into account in previous studies, although differences between con-sumers’ perceptions of companies’ CSR activities have been assumed in CSR research.
Original languageEnglish
Title of host publicationCSR Communication Conference 2015 : Conference Proceedings
EditorsUrša Golob, Klement Podnar, Anne-Ellerup Nielsen, Christa Thomsen, Wim Elving
Number of pages3
Place of PublicationLjubljana
PublisherUniversity of Ljubljana
Publication date2015
Pages240-242
ISBN (electronic)978-961-235-743-6
Publication statusPublished - 2015
EventInternational Corporate Social Responsibility Communication Conference - CSRCOM 2015 - University of Ljubljana, Ljubljana, Slovenia
Duration: 17.09.201519.09.2015
Conference number: 3
http://csr-com.org/csr_comunication

Recently viewed

Publications

  1. Corporate social responsibility and dividend policy
  2. Performance analysis of a thermochemical based heat storage as an addition to cogeneration systems
  3. The role of solutes for grain refinement by (SiC)P
  4. OpenCitations Meta
  5. Does Training Improve the Business Performance of Small-Scale Entrepreneurs?
  6. A Dying Theory? A Critical Assessment of Some Aspects of Status Inconsistency Research 1950-1983
  7. Der Minotaurus haust im Text
  8. Chardin
  9. The Effectiveness of the Effectuation Approach on Opportunity Identificaton and Pursuit
  10. Introduction
  11. Control and Freedom: Power and Paranoia in the Age of Fiber Optics
  12. Application of Adaptive Element-Free Galerkin Method to Simulate Friction Stir Welding of Aluminum
  13. Thermal disturbances attenuation using a Lyapunov controller for an ice-clamping device actuated by thermoelectric coolers
  14. A three-armed randomised controlled trial investigating the comparative impact of guidance on the efficacy of a web-based stress management intervention and health impairing and promoting mechanisms of prevention
  15. Scale in environmental governance: moving from concepts and cases to consolidation
  16. Democratization
  17. Fürsorgerationalität statt Wachstumslogik
  18. Der Sandbox Innovation Process: Wie Vielfalt in Open-Innovation-Communities genutzt werden
  19. Mathematische Modellierung eines Raumes zur Nutzung in einem dynamischen Cyber-Physischen System
  20. Dani Bunten Wants to Play
  21. Health literacy action framework for health emergencies and infodemics
  22. Sonnenscheinchen
  23. Improved models, improved information? Exploring how climate change impacts pollen, influenza, and mold in Berlin and its surroundings
  24. Addressing the complexity of water chemistry in environmental fate modeling for engineered nanoparticles
  25. Elementary School Students’ Length Estimation Skills
  26. The influence of native versus exotic streetscape vegetation on the spatial distribution of birds in suburbs and reserves
  27. The relationship between empathic concern and perceived personal costs for helping and how it is affected by similarity perceptions
  28. In the Aftermath of Violence. On Being Present and Calling Into Presence
  29. Credit constraints and margins of import