Co-Shaping an Ecosystem for Responsible AI: Five Types of Expectation Work in Response to a Technological Frame

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Co-Shaping an Ecosystem for Responsible AI : Five Types of Expectation Work in Response to a Technological Frame. / Minkkinen, Matti; Zimmer, Markus Philipp; Mäntymäki, Matti.

In: Information Systems Frontiers, 04.2022.

Research output: Journal contributionsJournal articlesResearchpeer-review

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@article{a6b618580a3441be823fd8cd87177d55,
title = "Co-Shaping an Ecosystem for Responsible AI: Five Types of Expectation Work in Response to a Technological Frame",
abstract = "Governing artificial intelligence (AI) requires cooperation, although the collaboration{\textquoteright}s form remains unclear. Technological frames provide a theoretical perspective for understanding how actors interpret a technology and act upon its development, use, and governance. However, we know little about how actors shape technological frames. In this paper, we study the shaping of the technological frame of the European ecosystem for responsible AI (RAI). Through an analysis of EU documents, we identified four expectations that constitute the EU{\textquoteright}s technological frame for the RAI ecosystem. Moreover, through interviews with RAI actors, we revealed five types of expectation work responding to this frame: reproducing, translating, and extending (congruent expectation work), and scrutinizing and rooting (incongruent expectation work). Furthermore, we conceptualize expectation work as actors{\textquoteright} purposive actions in creating and negotiating expectations. Our study contributes to the literature on technological frames, technology-centered ecosystems, and RAI while also elucidating the dimensions and co-shaping of technological frames.",
keywords = "Business informatics, artificial intelligence, AI, Artificial intelligence governance, ecosystems, technological frames, expectations",
author = "Matti Minkkinen and Zimmer, {Markus Philipp} and Matti M{\"a}ntym{\"a}ki",
year = "2022",
month = apr,
doi = "10.1007/s10796-022-10269-2",
language = "English",
journal = "Information Systems Frontiers",
issn = "1387-3326",
publisher = "Springer International Publishing AG",

}

RIS

TY - JOUR

T1 - Co-Shaping an Ecosystem for Responsible AI

T2 - Five Types of Expectation Work in Response to a Technological Frame

AU - Minkkinen, Matti

AU - Zimmer, Markus Philipp

AU - Mäntymäki, Matti

PY - 2022/4

Y1 - 2022/4

N2 - Governing artificial intelligence (AI) requires cooperation, although the collaboration’s form remains unclear. Technological frames provide a theoretical perspective for understanding how actors interpret a technology and act upon its development, use, and governance. However, we know little about how actors shape technological frames. In this paper, we study the shaping of the technological frame of the European ecosystem for responsible AI (RAI). Through an analysis of EU documents, we identified four expectations that constitute the EU’s technological frame for the RAI ecosystem. Moreover, through interviews with RAI actors, we revealed five types of expectation work responding to this frame: reproducing, translating, and extending (congruent expectation work), and scrutinizing and rooting (incongruent expectation work). Furthermore, we conceptualize expectation work as actors’ purposive actions in creating and negotiating expectations. Our study contributes to the literature on technological frames, technology-centered ecosystems, and RAI while also elucidating the dimensions and co-shaping of technological frames.

AB - Governing artificial intelligence (AI) requires cooperation, although the collaboration’s form remains unclear. Technological frames provide a theoretical perspective for understanding how actors interpret a technology and act upon its development, use, and governance. However, we know little about how actors shape technological frames. In this paper, we study the shaping of the technological frame of the European ecosystem for responsible AI (RAI). Through an analysis of EU documents, we identified four expectations that constitute the EU’s technological frame for the RAI ecosystem. Moreover, through interviews with RAI actors, we revealed five types of expectation work responding to this frame: reproducing, translating, and extending (congruent expectation work), and scrutinizing and rooting (incongruent expectation work). Furthermore, we conceptualize expectation work as actors’ purposive actions in creating and negotiating expectations. Our study contributes to the literature on technological frames, technology-centered ecosystems, and RAI while also elucidating the dimensions and co-shaping of technological frames.

KW - Business informatics

KW - artificial intelligence

KW - AI

KW - Artificial intelligence governance

KW - ecosystems

KW - technological frames

KW - expectations

UR - http://www.scopus.com/inward/record.url?scp=85128419734&partnerID=8YFLogxK

UR - https://www.mendeley.com/catalogue/83b421a4-075b-309c-90d6-88c8b2fe53eb/

U2 - 10.1007/s10796-022-10269-2

DO - 10.1007/s10796-022-10269-2

M3 - Journal articles

JO - Information Systems Frontiers

JF - Information Systems Frontiers

SN - 1387-3326

ER -