Computer-mediated knowledge systems in consultancy firms: do they work?

Research output: Contributions to collected editions/worksChapterpeer-review


Computer-mediated knowledge transfer has been at the forefront of consultancy research. The underlying idea is that individual knowledge can be externalized into disembodied symbols and codes, which can then be disseminated and accessed electronically within and across organizations. Although the process of externalization and transfer of knowledge has been investigated from various theoretical perspectives (positivism, social constructionism, pluralism), little research has addressed the role of cognition in computer-mediated knowledge transfer. Based on a case study within an international technical consulting firm, we argue that the success or failure of computer-mediated knowledge transfer is influenced to a large degree by embodied mental frames, social networks, and individuals' creative and explanatory use of artifacts in real-world situations.

Original languageEnglish
Title of host publicationProfessional service firms
EditorsRoyston Greenwood, Roy Suddaby
Number of pages30
Place of PublicationAmsterdam
PublisherElsevier B.V.
Publication date2006
ISBN (Print)0762313021, 9780762313020
Publication statusPublished - 2006