Client-consultant interaction: Capturing social practices of professional service production
Research output: Journal contributions › Journal articles › Research › peer-review
Authors
Based on the investigation of seven consultancy projects within an international technical consulting firm, we identify three major practices that characterize client-consultant interaction - shaping impressions, problem-solving, and negotiating expectations - and discuss their respective characteristics, activities, and contingencies. Our discussion of these practices provides not only a more differentiated picture of client-consultant interaction but also uncovers the critical role that clients play in these practices. Crown
| Original language | English |
|---|---|
| Journal | Scandinavian Journal of Management |
| Volume | 25 |
| Issue number | 3 |
| Pages (from-to) | 289-298 |
| Number of pages | 10 |
| DOIs | |
| Publication status | Published - 09.2009 |
- Strategy and Management
- Applied Psychology
ASJC Scopus Subject Areas
- Management studies - Consulting, Client–consultant interaction, Project management, Consulting success