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Citizen Relationship Management (CRM): lernen vom Customer Relationship Management

Research output: Contributions to collected editions/works › Article in conference proceedings › Research

Authors

Kundenzufriedenheit , Verwaltung. Der Verfasser widmet sich dem Thema, wie die öffentliche Verwaltung eine dauerhaft positive Beziehung zum Bürger handhaben kann. Beim Praktizieren des Citizen Relationship Management (CRM) sind Anleihen beim Customer Relationship Management hilfreich: Verstehen der Kunden und des Marktes, Entwickeln des Angebotes etc.
Original languageGerman
Title of host publicationVerwaltungsinformatik 2000 : Verwaltungsinformatik in Theorie, Anwendung und Hochschulausbildung : 3. Internationale Fachtagung "Verwaltungsinformatik" der Gesellschaft für Informatik
EditorsHans-Jürgen Lüttich
Number of pages7
Place of PublicationHalberstadt
Publishermdv Verlag
Publication date2000
Pages277-283
ISBN (print)978-3-89812-068-5, 3-89812-068-6
Publication statusPublished - 2000
Event3. Internationale Fachtagung "Verwaltungsinformatik" der Gesellschaft für Informatik - FTVI 2000: Verwaltungsinformatik in Theorie, Anwendung und Hochschulausbildung - AOK Bildungszentrum Halberstadt, Halberstadt
Duration: 11.10.2000 → 13.10.2000
Conference number: 3
http://web.archive.org/web/20010501184133/http://www-wi.cs.uni-magdeburg.de/vi2000/

Other publications by the same author(s)

Wirtschaftsinformatik: "ein weites Feld" ; Festschrift für Horst Meyer-Wachsmuth

Bonin, H. E. G. (Editor), 2008, Lüneburg: Universität Lüneburg. 134 p. (Final; vol. 18, no. 1)

Research output: Books and anthologies › Collected editions and anthologies › Research

Facettenreiche Wirtschaftsinformatik: Controlling, Compiler & more ; Festschrift für Prof. Dr. Karl Goede

Bonin, H. E. G. & Goede, K., 2009, Lüneburg: Universität Lüneburg, 110 p. (Final; vol. 19, no. 1).

Research output: Working paper › Working papers

Vorwort

Bonin, H., 2004, Java - der Code. Wiesner, S. (ed.). Bonn: MITP Verlag, p. 19-20 2 p.

Research output: Contributions to collected editions/works › Other › Research

Aspect-oriented software development: a little guidance to better Java applications

Bonin, H. E. G., 2002, Lüneburg: Universität Lüneburg. 89 p. (Final)

Research output: Books and anthologies › Compendium/lecture notes › Education

Citizen relationship management

Bonin, H. E. G., 2000, Lüneburg: Universität Lüneburg, 11 p. (Final).

Research output: Working paper › Working papers

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Researchers

  1. Oliver Mock

Activities

  1. Research Development Workshop for Transdisciplinary Sustainability Research - RIHN 2013
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  3. Curatorial/Knowledge Seminar - 2017
  4. Organization Studies (Fachzeitschrift)
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  6. SAP Chat
  7. Praxisforum
  8. Jahrestreffen DFG-SPP 1881 Turbulent Superstructures 2020
  9. II Conference of the programme on Ecosystem Change and Society - PECSII 2017
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  19. Masterclass mit DoktorandInnen am Centre for Børnelitteratur Copenhagen
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