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Citizen relationship management

Research output: Working paper › Working papers

Authors

Kundenzufriedenheit , Verwaltung. Der Verfasser widmet sich dem Thema, wie die öffentliche Verwaltung eine dauerhaft positive Beziehung zum Bürger handhaben kann. Beim Praktizieren des Citizen Relationship Management (CRM) sind Anleihen beim Customer Relationship Management hilfreich: Verstehen der Kunden und des Marktes, Entwickeln des Angebotes etc.
Original languageGerman
Place of PublicationLüneburg
PublisherUniversität Lüneburg
Number of pages11
Publication statusPublished - 2000

Other publications by the same author(s)

Wirtschaftsinformatik: "ein weites Feld" ; Festschrift für Horst Meyer-Wachsmuth

Bonin, H. E. G. (Editor), 2008, Lüneburg: Universität Lüneburg. 134 p. (Final; vol. 18, no. 1)

Research output: Books and anthologies › Collected editions and anthologies › Research

Facettenreiche Wirtschaftsinformatik: Controlling, Compiler & more ; Festschrift für Prof. Dr. Karl Goede

Bonin, H. E. G. & Goede, K., 2009, Lüneburg: Universität Lüneburg, 110 p. (Final; vol. 19, no. 1).

Research output: Working paper › Working papers

Vorwort

Bonin, H., 2004, Java - der Code. Wiesner, S. (ed.). Bonn: MITP Verlag, p. 19-20 2 p.

Research output: Contributions to collected editions/works › Other › Research

Aspect-oriented software development: a little guidance to better Java applications

Bonin, H. E. G., 2002, Lüneburg: Universität Lüneburg. 89 p. (Final)

Research output: Books and anthologies › Compendium/lecture notes › Education

Citizen Relationship Management (CRM): lernen vom Customer Relationship Management

Bonin, H. E. G., 2000, Verwaltungsinformatik 2000 : Verwaltungsinformatik in Theorie, Anwendung und Hochschulausbildung: 3. Internationale Fachtagung "Verwaltungsinformatik" der Gesellschaft für Informatik. Lüttich, H.-J. (ed.). Halberstadt: mdv Verlag, p. 277-283 7 p.

Research output: Contributions to collected editions/works › Article in conference proceedings › Research

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