Balanced Scorecard implementations – The case of a city hall
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In: European Journal of Management, Vol. 20, No. 1, 06.2020, p. 41-48.
Research output: Journal contributions › Journal articles › Research › peer-review
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TY - JOUR
T1 - Balanced Scorecard implementations – The case of a city hall
AU - Lueg, Rainer
PY - 2020/6
Y1 - 2020/6
N2 - The case study reports on the intention to implement of a Balanced Scorecard at a city hall. The analysis focusses on the preparation phase, including the necessary steps to take, and which pitfalls to avoid. Furthermore, the case presents the preliminary strategy map and the customer perspective. Students are encouraged to find weaknesses, criticize them from an academic perspective, and make feasible suggestions how to overcome these obstacles in a practical setting.
AB - The case study reports on the intention to implement of a Balanced Scorecard at a city hall. The analysis focusses on the preparation phase, including the necessary steps to take, and which pitfalls to avoid. Furthermore, the case presents the preliminary strategy map and the customer perspective. Students are encouraged to find weaknesses, criticize them from an academic perspective, and make feasible suggestions how to overcome these obstacles in a practical setting.
KW - Management studies
KW - balanced Scorecard
KW - Strategy map
KW - resistance to accounting change
KW - implementation process
KW - performance management
U2 - 10.18374/EJM-20-1.3
DO - 10.18374/EJM-20-1.3
M3 - Journal articles
VL - 20
SP - 41
EP - 48
JO - European Journal of Management
JF - European Journal of Management
SN - 1555-4015
IS - 1
ER -