Ablauforganisation in Arztpraxen: eine Prozessanalyse auf der Basis der Warteschlangentheorie

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Die Ablauforganisation in Arztpraxen gewinnt zunehmend an Bedeutung, seitdem marktwirtschaftliches Denken und Handeln auch im Gesundheitswesen verstärkt zu beobachten ist und es darum geht, neben der Versorgungssicherheit, wirtschaftliche Ziele im Sinne einer effizienten und kostenminimalen Versorgung zu erfüllen. In diesem Beitrag wird anhand einer Simulationsstudie analysiert, wie der Ablauf in einer Arztpraxis so gestaltet werden kann, dass das Ziel einer guten Patientenauslastung bei zugleich angemessenen Wartezeiten der Patienten erreicht wird. Dabei werden in einem komplexen Modell sowohl die Behandlungsabläufe als auch die Bestellprozesse in der Weise problematisiert, dass alternative Parameter definiert und die Lösungen hierfür miteinander verglichen werden ...
Original languageGerman
Title of host publicationNeue Ansätze der Mittelstandsforschung
EditorsJoachim Merz , Reinhard Schulte
Number of pages18
Place of PublicationMünster, Westfalen
PublisherLIT Verlag
Publication date2008
Pages21-38
ISBN (print)978-3-8258-1148-8, 3-8258-1148-4
Publication statusPublished - 2008

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