A Matter of Framing: Analyzing Value Communication in Sustainable Business Models

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Sustainable business models refocus value creation beyond customers only toward value creation for various other stakeholders and the natural environment as well. Extant literature acknowledges the importance of translating this stakeholder value into consumer value. However, the frames that could support this translation through different interpretations of stakeholder value are yet to be investigated. This
article examines the frames that communicate the value created for other stakeholders as functional, emotional, social and cost-related value to consumers. Based on the analysis of 17 cases, seven coexisting frames are synthesized based on the ways through which value is translated. These frames highlight the importance of emotional and social value in sustainable business models, contributing a richer
understanding of value and how stakeholder value can be translated for consumers. In this regard, the article contributes a distinction between self-related and self-transcendent translations of stakeholder value into consumer value.
Original languageEnglish
JournalOrganization & Environment
Issue number4
Pages (from-to)503–528
Number of pages26
Publication statusPublished - 12.2023

Bibliographical note

The author would like to express his gratitude to the associate editor and the reviewers for their helpful comments, and to the peers at the CSM for the constructive discussions of this study. Open access publication has been facilitated via a publishing agreement of Leuphana University.

Publisher Copyright:
© The Author(s) 2023.